This topic

EPG schedule Sky Sports Arena

zulu17 — Sun, 05 Nov 2023 09:36:19 GMT

Todays EPG schedule for Sky Sports Arena seems very inaccurate and inconsistent with broadcast content and other platform guides. NBA content really ?

Re: EPG schedule Sky Sports Arena

zulu17 — Mon, 06 Nov 2023 19:47:08 GMT

Problem ongoing and judging from other thread there are issues with Sky Sports NFL EPG as well.

Re: EPG schedule Sky Sports Arena

PaddyB — Mon, 06 Nov 2023 20:09:23 GMT

Hi @zulu17,

Thank you for highlighting this. I've flagged this to the TV Team, I'll let you know as soon as I have an update.

Thanks,

Paddy

Re: EPG schedule Sky Sports Arena

zulu17 — Mon, 06 Nov 2023 20:13:27 GMT

Thank You @PaddyB . There are issues with the Sky Sports NFL channel EPG as well

Re: EPG schedule Sky Sports Arena

MartinJSUK — Tue, 07 Nov 2023 09:56:00 GMT

The Sky Sports NFL listings are rarely correct for an entire day, next Sunday is currently completely incorrect with no live games showing. It's a fundamental issue which makes recording programs very difficult. I would not have renewed my subscription with a lengthy contract if I was aware of this ongoing fault, on which no progress appears to have been made.

Re: EPG schedule Sky Sports Arena

NeilO — Tue, 07 Nov 2023 15:49:43 GMT

Hi @zulu17 and @MartinJSUK Thanks for highlighting this, our EPG supplier has resolved the problem and updated the schedules. I'm sorry for any inconvenience caused.

Thanks

Neil

Re: EPG schedule Sky Sports Arena

MartinJSUK — Tue, 07 Nov 2023 16:35:16 GMT

Thanks but NFL still appears wrong on my box, even after unplugging and reconnecting. Will it update overnight?

Re: EPG schedule Sky Sports Arena

JohnC2 — Tue, 07 Nov 2023 17:34:57 GMT

Hi @MartinJSUK, the updates don't need unplugging and reconnecting to arrive.

What are you comparing the EPG with to determine the info on the EPG is wrong?

Cheers

John

Re: EPG schedule Sky Sports Arena

MartinJSUK — Tue, 07 Nov 2023 18:16:08 GMT

Sky Sports match list.

Re: EPG schedule Sky Sports Arena

zulu17 — Tue, 07 Nov 2023 22:53:03 GMT

Well there are some improvements but both Sky Sports NFL and Sky Sports Arena EPG are clearly currently wrong.

Example . The most obvious errors and there are plenty

Sky Sports Main Event EPG on Mon 13 shows c 1:20 am Live Jets @ Raiders game. There is also other live NFL programming.

The Sky Sports NFL channel doesn’t only showing incorrect NFL Highlights

Sky Sports Arena EPG Still has a lot of is NBA programming which I suggest they won’t be showing.

There are also multiple examples of Sky Sports NFL EPG programming of NFL Highlights have consequent programming 2am/3am/4am Monday 13th where the programmes have the same programme CRID .

so my conclusion is that the EPG data is being provided with repeated old data.

This may be that the actual programmes to be broadcast are not known at the time of original data entry but giving wrong old data is really not what should be happening.

Re: EPG schedule Sky Sports Arena

MartinJSUK — Wed, 08 Nov 2023 15:55:10 GMT

Still not resolved. Having raised this as a complaint, I've been sent a text message that I need to reply to within 2 weeks in order to keep the complaint open. It's been sent from a phone number that doesn't accept replies. They say you should never assume malice for something that incompetence would explain, but you'll forgive me for having my doubts. If this isn't resolved in time for this week's games, or if it happens again next weekend, I'll have to consider leaving BT, if being tied into my contract won't prevent that. I'm seriously unhappy.

Re: EPG schedule Sky Sports Arena

MartinJSUK — Thu, 09 Nov 2023 11:34:58 GMT

The Sky Sports NFL listings are showing correctly for Sunday on my box now, so thanks for that. They're still wrong for Monday but thankfully the Sunday Night and Monday Night games are both on Sky Sports Main Event so I can record them there. I'll keep an eye on it for future weeks.

Re: EPG schedule Sky Sports Arena

JohnC2 — Thu, 09 Nov 2023 16:34:28 GMT

Hi @MartinJSUK, and @zulu17 for highlighting this.

You will now see that the Nov 13th +14th games are now present in our SS NFL schedule and the Nov 17th game should arrive soon.
Thank you for your assistance in resolving this issue, which has resulted in a process change being made by our EPG supplier.

Cheers

John

Re: EPG schedule Sky Sports Arena

zulu17 — Sat, 18 Nov 2023 15:03:26 GMT

Thank you for your efforts in getting an improvement.

Today with Sky Sports having acquired additional College Football rights the programme updates to reflect the broadcasting of these events on the SKY Sports NFL channel today haven’t reached the BT TV EPG so most viewers will be unaware they are being broadcast and those that wish to record the action won’t be able too,

Re: EPG schedule Sky Sports Arena

RobbieMac — Sat, 18 Nov 2023 16:44:14 GMT

Thanks for highlighting this too @zulu17

I'll flag to the team for investigation.

Really appreciate the heads up

Robbie

Re: EPG schedule Sky Sports Arena

RobbieMac — Tue, 21 Nov 2023 08:31:51 GMT

Thanks again for flagging this @zulu17

The NCAA/College events will be arriving in the EPG soon.

All the best,

Robbie