This topic

EETV

Deano123 — Wed, 08 Nov 2023 19:17:15 GMT

So the switch to EETV is on december 6th .

Does that then also mean ee broadband customers can get it ?.

Re: EETV

RobbieMac — Thu, 09 Nov 2023 09:40:16 GMT

Thanks for the question @Deano123

There is no date at present but it's coming soon 😊

Thanks,

Robbie

Re: EETV

400 — Thu, 09 Nov 2023 09:52:00 GMT

Can sort of do with a date now, I realise marketing and all that but trying to tempt existing BT customers for a deal then finding out the TV options trip it up and its BB only but then also the sales agent is saying no date for TV maybe next year and trying to sign me back up for another 24 months BB and TV but will be EE eventually, all rather a fumble out the blocks.

Contract is up soon, I am looking (BT is still a good option for me but don't mess it up).

😊

Re: EETV

Deano123 — Thu, 09 Nov 2023 10:50:18 GMT

According to cordbusters its official bt customers are migrating over to ee from the 6th of december. Apple tv app in coming months.

Thats why i asked if ee customers can then get the tv service.

Re: EETV

welshgit — Thu, 09 Nov 2023 11:03:50 GMT

will t4000 boxes finally get the discovery+ app

Re: EETV

DarrenDev — Thu, 09 Nov 2023 11:13:27 GMT

As always, we can't comment on speculation here. Some sites are reporting that launch date, but until you see it announced on bt.com or ee.co.uk, nothing is official.
Regarding t4000 (and t2xxx) boxes - the availability of discovery+ isn't specifically tied to the launch of EE TV, and they almost certainly won't be delivered at the same time. It definitely is coming, but not until we're 100% confident that it works good enough for you to use.

Re: EETV

welshgit — Thu, 09 Nov 2023 11:58:12 GMT

email recieved this morning

From 6th December, BT TV will be renamed EE TV. This means that where you would have seen BT on your TV screen, TV app and TV store, it will now be EE TV.

You don’t need to do anything. Your broadband will remain with BT, you’ll continue to get your bill from BT and you can access your account through MyBT.

Rest assured, that while it might look a little different, your service, any recordings you have, and the price you pay won’t change, and you’ll still be able to enjoy all of the great content you know and love today.

Re: EETV

David500 — Thu, 09 Nov 2023 18:37:33 GMT

I’ve also received that email from BT, hello@message.bt.com, that stated the changeover will be the 6th December.

Re: EETV

DarrenDev — Thu, 09 Nov 2023 19:12:49 GMT

All that confirms is that existing apps and set top boxes will be rebranded to EE TV on Dec 6th.

The date for launch of EE TV for sale via EE has yet to be announced.

Re: EETV

David500 — Thu, 09 Nov 2023 19:15:19 GMT

@DarrenDev Thanks for the clarification.

Re: EETV

Andy005 — Thu, 09 Nov 2023 19:18:24 GMT

@Deano123wrote:
According to cordbusters its official bt customers are migrating over to ee from the 6th of december. Apple tv app in coming months.
Thats why i asked if ee customers can then get the tv service.

When I received confirmation of the change from BT yesterday @Deano123 , the main points were that the purple light on the Pro Box will go green and the UI will be rebranded and green, both from December 6th. I followed another link which said that for EE broadband customers EE TV will be available 'in the coming months', but I can't find that text now.

I would take that to be at least 3 months and more likely towards 6 months. It won't be 6th December, that's just a software update.

Re: EETV

zulu17 — Thu, 09 Nov 2023 19:39:41 GMT

For those that don't have the emails or are just curious the About BT TV web page

https://www.bt.com/tv

has this line added

On 6 December, BT TV will be renamed to EE TV. Find out more here which if you click takes you to this page

https://www.bt.com/bt-tv

where BT would like to introduce you to EE TV

Re: EETV

Deano123 — Thu, 09 Nov 2023 21:10:07 GMT

Seems a bit rediculous not to open it up to ee customers from the switch over really seeing as its called eetv 🤣

Re: EETV

mikealanr — Thu, 09 Nov 2023 21:14:20 GMT

I do love the marketing speak on that EETV page. All new interface, which is the same interface with slightly different colours, and the EE logo. Oh and a new green light!

They will be doing an OnDigital / ITV Digital next and sending us stickers to put on the front of the box to 'upgrade' it!

On a serious note I'm looking forward to see what investment is put in to EETV!

MikeAlanR

Re: EETV

Andy005 — Thu, 09 Nov 2023 21:15:20 GMT

@Deano123wrote:
Seems a bit rediculous not to open it up to ee customers from the switch over really seeing as its called eetv 🤣

I think it's fair to say that communication and planning aren't their strong points.

Re: EETV

Deano123 — Thu, 09 Nov 2023 21:19:03 GMT

EETV But not if your an EE Customer !! 😜👍🙄🥱

And yes your right still the same old fashioned youview interface with shiny new colours !

Re: EETV

Andy005 — Thu, 09 Nov 2023 22:00:25 GMT

It does seem to be becoming a bit of a farce, if they say 'well BT and EE's systems are different etc' then wouldn't you sort that out first?

So if BT consumer is moving to EE, and taking BT TV as an example, if you move BT TV customers to EE (software update?), wouldn't it make sense to offer the 'new' EE TV to EE broadband customers at the same time?

The larger the organisation, the more they lose sight of the basic, simple things.

Re: EETV

DarrenDev — Thu, 09 Nov 2023 22:38:28 GMT

No-one has lost sight of anything. It's a very complex thing involving many different systems from many different companies (not just BT and EE), and everything needs to align (including legal contracts with ALL the content partners) before you can place an order. There have been many hundreds of people working on this for a very long time to get us to this position.

It'll be launched when it's ready.

Re: EETV

Deano123 — Thu, 09 Nov 2023 22:37:35 GMT

Hi yes

But why not just launch it all when its all ready to go together! Complex it may be but in this day and age i am sure that should be possible. And not call bttv eetv before its even available on its namesake! Does sound a bit crazy hey. It looks rather unproffessional. But anyway as you say its launched when its launched

Re: EETV

DarrenDev — Fri, 10 Nov 2023 10:57:11 GMT

No-one has said it's NOT going on Dec 6th - it just hasn't been announced. There's no requirement to announce it - there are just a few early-adopters who are desperate to know ASAP.

Emails have been sent out to give existing customers plenty of notice about the change to how their boxes and apps are going to look - otherwise some will worry about contracts, payments, etc.