This topic

New BT TV Pro update

Weerab1983 — Sun, 16 Jul 2023 14:45:29 GMT

I sometimes check my BT TV Pro for new updates manually and one got installed this afternoon, but I am not sure what it has added/fixed and as YouView don't update their forums now, I can't check there.

Component software is now 4.1.64 and manufacturer software is 0.8.68.

Anyone any ideas?

Re: New BT TV Pro update

DarrenDev — Sun, 16 Jul 2023 15:30:26 GMT

Just bug fixes, mostly in preparation for stuff being added soon (so not bugs you'll have experienced).

Re: New BT TV Pro update

Weerab1983 — Sun, 16 Jul 2023 15:42:57 GMT

Great, thanks @DarrenDev

Re: New BT TV Pro update

Anonymous — Mon, 06 Nov 2023 17:52:15 GMT

I had to do soft reset of my pro box. and now on component 4.1.102. with manufacturer 0.8.126.

Re: New BT TV Pro update

David_H — Tue, 07 Nov 2023 15:39:37 GMT

Hi @Anonymous a soft reset will restore from the most recent recovery image on the box but should check for any later build from the network afterwards which is currently 0.8.212.

If you still have 0.8.126, can you please check for the update by going to:

Settings > Software Information > Update software

That should bring you up to 0.8.212 with component 4.1.70 which fixes a rare issue seen when an incomplete iPlayer sign in after factory reset could result in a blank screen when trying to watch BBC channels.

Any problems, please drop a message here and we'll check for you.

Regards

David

Re: New BT TV Pro update

BillyM — Tue, 07 Nov 2023 15:49:38 GMT

@David_H I have the same issue as @Anonymous . I am on on 0.8.126/4.1.102. I have just checked for software update but with no success. Like Bluemoon1 I'm in a Youview trial group.

Re: New BT TV Pro update

JohnAP — Tue, 07 Nov 2023 15:50:13 GMT

Mine updated to 0.9.4 / 4.1.104 yesterday. It looks to have a redesigned progress bar.

Re: New BT TV Pro update

Anonymous — Tue, 07 Nov 2023 17:05:21 GMT

@David_H just tried an update and still on

4.1.102.

0.8.126.

same as yesterday after soft reset...

Re: New BT TV Pro update

David_H — Tue, 07 Nov 2023 17:32:39 GMT

Hi @Anonymous I've found your TV box and confirmed that it is in one of the pre-existing Youview trial groups which is stopping your TV Box (and probably @BillyM) from updating, as trials groups have specific rule sets around which firmware and component software levels are valid for uplift, even after a factory or maintenance reset.

I'll speak to the Trials team tomorrow to see about getting you moved on to the production build track. That will get the box lined up for 0.9.4 track which is on pilot roll out this week ahead of full deployment from next Monday.

Regards

David

Re: New BT TV Pro update

David_H — Tue, 07 Nov 2023 17:35:57 GMT

Hi @JohnAP Thanks for confirming and well spotted. 0.9.4 does have the new play back bar with improved access to sub titling and recording short cuts, as well as the changes to ITV Ad skipping announced last week.

Re: New BT TV Pro update

Anonymous — Tue, 07 Nov 2023 18:58:02 GMT

Ok thanks.

Re: New BT TV Pro update

Weerab1983 — Tue, 07 Nov 2023 20:40:43 GMT

I am in a testing group too and don't see the update coming through.

I thought being a tester meant you would get it before everyone else lol

Re: New BT TV Pro update

Anonymous — Thu, 09 Nov 2023 07:04:44 GMT

@David_H Hi, still no updates on my BT Box. Also I still get error YVM102 even after soft reset as advised by @JohnC2..

Re: New BT TV Pro update

Weerab1983 — Thu, 09 Nov 2023 09:43:52 GMT

Same here @David_H and I am also a tester.

It's rather frustrating when I try to volunteer my time to help as a tester and we are actually the last to get these updates.

Re: New BT TV Pro update

colin38 — Thu, 09 Nov 2023 10:44:12 GMT

Exactly what I'm thinking.

Re: New BT TV Pro update

DarrenDev — Thu, 09 Nov 2023 11:00:57 GMT

There's currently no public early adopter programme that I know of. YouView test groups are used for individual trials that ideally should be cleaned up after the trial ends - remaining in the group only leads to situations like this, where they need to be manually mopped up at the end of a rollout.

Coincidentally, I'm giving the BT TV box delivery manager a lift to the airport later today. I'll ask whether a public "bleeding edge" trial group has been considered before - surely it would be beneficial to have you guys on it, as you're already vocal with your feedback. It could also then become a good standard practice going forward, for trials to move to it after they end.

Re: New BT TV Pro update

Weerab1983 — Thu, 09 Nov 2023 11:21:19 GMT

That would be really helpful @DarrenDev, thank you.

Speaking personally I would be really interested in this as I always like to keep my knowledge up to date and technology is a hobby as well as being my families 'IT guy'.

I know your really busy and I appreciate your feedback. Would be good to get this latest gremlin sorted out whenever is possible.

Re: New BT TV Pro update

Shyboy — Thu, 09 Nov 2023 11:54:30 GMT

Just a comment and query re. this update (0.9.4 / 4.1.104).

I received the update a couple of days ago. A few days before that I switched on the box to find that my subscription channels (TNT sports/Sky Sports/Eurosport) had disappeared. Also the BT guide had changed in that it was now showing a Youview logo and the colour and style were different.

I re-booted the box and hub but it made no difference. Spoke to BT and a helpful chap tried a factory re-set but to no avail. Engineer visit booked for a couple of days later. When he arrived and switched on tv, the sports channels were back and the standard BT tv guide was showing. Roll on to a couple of days ago and the box has been updated.

However following this update I am no longer able to control the BT box with my TV remote (volume control/switch box on/off) etc. Is this a known issue and is there a way to resolve it?

Thanks

Re: New BT TV Pro update

BillyM — Thu, 09 Nov 2023 14:24:37 GMT

@Shyboyhave you tried resetting the remote?

Re: New BT TV Pro update

Shyboy — Thu, 09 Nov 2023 15:01:34 GMT

Yes, I've tried that.