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BT TV App error

Perratt87 — Mon, 07 Aug 2023 21:31:00 GMT

Hi, when I log in to the BT TV app I’m getting told there is no subscription found, error code AJ910. Any advice??

Cheers, Martin.

DarrenDev — Tue, 08 Aug 2023 05:38:03 GMT

You need to make sure you have the account holder role:

If you've confirmed you're the account holder, send me a DM and I'll investigate.

ewdadaddas — Wed, 15 Nov 2023 12:22:13 GMT

Hi there having the same issue did you resolve this by any chance?

DarrenDev — Wed, 15 Nov 2023 12:23:57 GMT

It can always be resolved @ewdadaddas

If you've followed the article and still aren't getting anywhere, email me at tv.apps@bt.com (much easier to manage than DMs)