This topic

IPC6023 error code

Weddle1 — Sat, 18 Nov 2023 20:20:55 GMT

No live tv channels

Re: IPC6023 error code

Midnight_Voice — Sun, 19 Nov 2023 08:58:34 GMT

@Weddle1

Pro box?

Aerial or IP?

Re: IPC6023 error code

Weddle1 — Sun, 19 Nov 2023 09:15:47 GMT

The new EE Pro box

Streaming the tv guide channels through the Internet.

The apps work fine but blank screen

Re: IPC6023 error code

Anonymous — Sun, 19 Nov 2023 10:24:24 GMT

I have had the same problem in the past, eventually I did a soft reset keeping any recordings, but in short term is to unplug power lead from back of the box plug it back in and that should work..

Re: IPC6023 error code

Anonymous — Sun, 19 Nov 2023 10:29:12 GMT

Whatever setup you have doesn't seem to be passing multicast to the box.

Re: IPC6023 error code

Weddle1 — Sun, 19 Nov 2023 10:56:22 GMT

Tried all that it doesn't work the unplugging and restarting I mean

Re: IPC6023 error code

Weddle1 — Sun, 19 Nov 2023 10:55:38 GMT

What is multicast to the box?

Re: IPC6023 error code

Anonymous — Sun, 19 Nov 2023 11:05:58 GMT

It's the network protocol that BT use to deliver channels via the EPG.

Re: IPC6023 error code

RobbieMac — Sun, 19 Nov 2023 12:11:21 GMT

Hi @Weddle1

Welcome and thanks for your post!

I am sorry you're seeing error IPC6023. This error relates to Multicast which is the technology used to deliver the IP channels. Can you post back and explain your home set up please? Do you have the pro box wired direct into your Smart Hub?

Thanks,

Robbie

Re: IPC6023 error code

Weddle1 — Sun, 19 Nov 2023 17:39:25 GMT

So the pro box is wired direct to the hub.

The apps work fine on the box.

Like the Now app is working fine

But if I pick a Now channel off the tv guide it shows the error code.

Re: IPC6023 error code

NeilO — Mon, 20 Nov 2023 09:02:10 GMT

@Weddle1 Thanks, have the internet provided channels ever worked? Have you tried a different ethernet cable and an alternative port on the back of your Hub?

Neil

Re: IPC6023 error code

Weddle1 — Mon, 20 Nov 2023 10:10:50 GMT

@NeilO

No the Internet channels haven't never worked.

Only work through the apps. None of the tv guide works. Even the Bt preview channel doesn't. I get a blank screen. Then after a few seconds the error code appears.

Changed the ethernet cable on the hub and no change.

Done factory resets and nothing.

According to BT fault department. They said TMC are going to look at it. I'm not getting my hopes up as they didn't come last week to look at it.

Re: IPC6023 error code

NeilO — Mon, 20 Nov 2023 12:34:07 GMT

Hi @Weddle1 if all the checks have been done on your set up it sounds like a network or subscription issue. The moderation team refers these cases to TMC as well, they will get it sorted but it may take them a few days.

Thanks

Neil

Re: IPC6023 error code

TimCurtis — Mon, 20 Nov 2023 13:30:06 GMT

@Weddle1

Just out of interest what subscription do you have?

Re: IPC6023 error code

Weddle1 — Mon, 20 Nov 2023 17:42:36 GMT

@TimCurtis

I have the basic package. That shouldn't make a difference.

Re: IPC6023 error code

Weddle1 — Mon, 20 Nov 2023 17:43:58 GMT

@NeilO I've waited since the 8th November. Not waiting any longer.

Re: IPC6023 error code

David_H — Tue, 21 Nov 2023 14:55:43 GMT

Hi @Weddle1 / @NeilO - I'm looking at this, and initially this looks like a configuration issue as there's no sign of multicast traffic on the FTTP circuit which is why IPC6023 dialogs are being reported. I am escalating into Openreach to get the relevant checks done but if a fault has already been raised with BT Consumer by phone or chat, could you please let me know the fault reference number so I can cross reference? I'll drop a private message separately to check that.

Regards

David

BT TV Tech Investigations

Re: IPC6023 error code

David_H — Thu, 23 Nov 2023 12:22:43 GMT

Pleased to say that following triage with Openreach, we've found and resolved the problem at the local exchange that was causing the loss of service. That's now been fixed and we've confirmed that the TV service is working, however we'll continue to monitor to ensure that things stay that way, and follow up off line.

Re: IPC6023 error code

Cpl244 — Thu, 08 Feb 2024 17:36:50 GMT

How did you solve this issue please

Re: IPC6023 error code

David_H — Thu, 08 Feb 2024 19:06:17 GMT

Hi @Cpl244, in this case it was an underlying issue that needed correction at the local exchange, but IPC6023 errors are generally around connectivity and how TV data is sent over the broadband line. If you want I'd be happy to take a look for you. Please drop me a Direct message with your TV Box serial number so we can get that started for you.
thanks
David