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BTTV can't connect to EE wifi

acholfrolic — Fri, 17 Nov 2023 19:50:57 GMT

My BT broadband has gone down (fault reported), now using the EE wifi network.

I can connect all my mobile devices, consoles and PC to the network but I am unable to connect through my BTTV box. I have the abillity to connect through the tv box but it doesnt ask for username or password so it wont physically connect to the internet.

Can anyone help with this issue?

Re: BTTV can't connect to EE wifi

Anonymous — Sat, 18 Nov 2023 08:49:37 GMT

Not sure exactly what you're connecting to, a neighbour's hotspot?

If so then maybe you're out of range. Unless it's been changed in an undocumented software update, the Pro Box can only connect to 5GHz, which has shorter range than 2.4GHz.

Re: BTTV can't connect to EE wifi

Midnight_Voice — Sat, 18 Nov 2023 17:40:06 GMT

@Anonymous

This will be connecting (or not) to the little black gizmo that BT give you to ensure uninterrupted broadband service over the mobile network if your land-based broadband ever goes down.

Re: BTTV can't connect to EE wifi

DarrenDev — Sun, 19 Nov 2023 14:35:09 GMT

I assume by EE Wifi you mean the public wifi network shared by BT hubs, on which you're then logging in with your BT credentials. I'm afraid this cannot be used from a BT TV box, as there's no way to pop up the login screen.

Re: BTTV can't connect to EE wifi

gomezz — Sun, 19 Nov 2023 21:01:15 GMT

When did BT Wi Fi hotspots rebrand as EE Wi Fi? I used to use this quite a lot before my mobile data allowance increased to a level way beyond any reasonable usage (2GB to 250GB for the same price) but still need occasionally when in a mobile data signal grey/blackspot such as the villages round here. Did I miss the memo?