This topic

BT TV remote not controlling soundbar anymore

ItsMe2 — Mon, 20 Nov 2023 22:58:00 GMT

hi....i was using jvc tv with bt tv box and lg soundbar...my bt tv box remote controlled my soundbar but not my tv (the sound is the most important) but have just upgraded my tv to a TCL Roku 55" tv but since i have my BT TV remote wont control my soundbar anymore...

any help muchly appreciated as always

Re: BT TV remote not controlling soundbar anymore

Midnight_Voice — Tue, 21 Nov 2023 13:46:14 GMT

@ItsMe2

OK, my working hypothesis would be that your BT TV remote wasn’t controlling the soundbar as such, but it was controlling the TV, where by HDMI-CEC, as JVC call it, Control Other Devices as Google call it, this was in turn controlling the soundbar.

To get back to this, you need to have the BT TV remote controlling the TCL TV - have you done that yet? - and CEC turned on, on the TCL.

The remote is supposed to automatically pair with the TV that the Pro box is connected to by HDMI, but I don’t know how dynamic this is when it’s already been paired with the JVC. But if so, you can re-pair it thus:-

The BT TV Box Pro remote should connect to most TVs automatically. If yours does not pair, you can reset your remote by holding down the Home and 9 buttons until the light on your remote flashes. If resetting your remote does not work, you will need to use your TV remote and BT TV remote separately.

Hopefully, the TCL will pair OK. I’m assuming you have a Pro box there; if not, you will definitely need to change the TV the YouView remote is set for, manually, according to the manual that came with your box.

I would expect CEC to be on by default with the TCL TV, but perhaps not. Here’s how you do it, if you need to:-

https://support.tcl.com/us-googletv-setup-configuration/activating-control-other-devices-cec-for-google-tv

I’m also assuming the soundbar is connected to the TV via an HDMI cable going into the HDMI port on the TV that is labelled ARC or eARC?

Any remaining issues, though, please post again, specifying the model of YouView box, and the make and model of the soundbar.

Re: BT TV remote not controlling soundbar anymore

ItsMe2 — Tue, 21 Nov 2023 13:53:25 GMT

hi...the bt control didnt control the jvc tv only the soundbar...tried all the settings i can find but to no avail.....any other ideas muchly appreciated

Re: BT TV remote not controlling soundbar anymore

Midnight_Voice — Tue, 21 Nov 2023 14:02:20 GMT

@ItsMe2

I’m sorry that working through my suggestions as above was of no avail either 😢

Are you sure you carried out all the steps?

If so, I guess it’s time to:-

Any remaining issues, though, please post again, specifying the model of YouView box, and the make and model of the soundbar.

And how the soundbar is connected to the TV would be useful to know, as well.

Re: BT TV remote not controlling soundbar anymore

ItsMe2 — Tue, 21 Nov 2023 18:56:59 GMT

hi...thx for replyin....

nothing has worked that you posted up to now....even the link didn't give me an answer

bt box model - RTIW287

soundbar - SHARP HT-SB147

tv - TCL 55RP630K

soundbar is connected to tv by HDMI (eARC)

Re: BT TV remote not controlling soundbar anymore

TheRealBudski — Tue, 21 Nov 2023 19:20:13 GMT

Not sure if this will help, but I had something similar last week. Turned out that the remote batteries were low and for whatever reason if the battery is low it won’t control the volume.

Re: BT TV remote not controlling soundbar anymore

Midnight_Voice — Tue, 21 Nov 2023 19:37:56 GMT

@ItsMe2

OK, a Pro box then. Is it controlling the TV OK?

Re: BT TV remote not controlling soundbar anymore

ItsMe2 — Tue, 21 Nov 2023 20:43:21 GMT

hi...wasn't sure if it was a pro box or not....no the control doesn't control the tv....rung bt and they said with the control i have it can't be tuned in to tv cos there is no buttons that i need to press (can't remember what they are at this min)

Re: BT TV remote not controlling soundbar anymore

Midnight_Voice — Tue, 21 Nov 2023 23:12:40 GMT

@ItsMe2

Well, BT support were misleading you 😢

But they are half right, in that the Pro remote will make brave efforts to learn how to control your TV without you having to put any codes in.

Let’s try it:-

Ensure the Pro box is On, and connected to your TV over an HDMI cable, and that the TV is On, and switched to the HDMI input from the Pro box.

Carry out the instructions here to first reset (Home and 9), and then to pair (Home and 7), the Pro remote:-

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have/resetting-your-remote-control-3

See if the Pro remote now controls the TV. If it does, does it now control the volume of the soundbar?

If both, excellent, things should now be fixed.

If it only controls the TV, or if it doesn’t control the TV at all, come back and say which, and I will give you further steps to try.

Re: BT TV remote not controlling soundbar anymore

ItsMe2 — Wed, 22 Nov 2023 12:18:51 GMT

hi...thx for all you suggestions but still to no avail....doesnt control tv or soundbar still just the bt tv box.......

Re: BT TV remote not controlling soundbar anymore

Midnight_Voice — Wed, 22 Nov 2023 19:14:02 GMT

@ItsMe2

Try this:-

https://community.bt.com/t5/Archive-Staging/BT-Pro-remote/td-p/2166071/page/2#

Re: BT TV remote not controlling soundbar anymore

ItsMe2 — Wed, 22 Nov 2023 19:58:38 GMT

have read the thread...but will have to wait till get time to take tv off wall to put optical cable in instead of HDMI like it says...but not holding my breath that it will work.....

will let you know when get time to try it...

Re: BT TV remote not controlling soundbar anymore

Midnight_Voice — Thu, 23 Nov 2023 08:52:13 GMT

@ItsMe2

Oh no, don’t do that - it’s a terrible fix in cases where ARC can operate, which yours is, and by the time you have the BT remote able to operate such an optical solution, it will be able to operate the ARC solution anyway.

I was trying to quote just one post, but instead I got - and posted - a link to the whole thread 😢

So I have had to go the roundabout Bookmark route, to get this link to the one post I intended to bring to your attention:-

https://community.bt.com/t5/Archive-Staging/BT-Pro-remote/m-p/2183839#M1240111

(I’ve checked, and this does show what I intended).

@DarrenDev (or any BT Admin)

Can you please ask whoever is in charge of this, is it possible we could please have Permalink enabled in the options? That picks up the particular posting rather more easily than going the roundabout bookmark route, and you can see how it works on, say, the Now Community, also Khoros-based.

Do we know if the Pro box remote is supposed to be able to control Itsme2’s TCL TV? There are a couple of codes for TCL in the Humax list, but I don’t know if these carry across to the Pro.

Indeed, is there a list anywhere like the Humax list, but for the Pro, that lists the makes, and maybe the models, that it covers?

And I though I saw a hint somewhere that you could use codes if the Pro remote couldn’t get control by the auto route, though maybe that involves using an earlier, IR, remote?

Re: BT TV remote not controlling soundbar anymore

Anonymous — Thu, 23 Nov 2023 09:05:00 GMT

@Midnight_Voice

Right-clicking the message number should give a "copy link" to for a post.

Re: BT TV remote not controlling soundbar anymore

Midnight_Voice — Thu, 23 Nov 2023 21:59:39 GMT

@Anonymous

So it does (now I have learned how to right-click on an iPad!) Thanks.

https://community.bt.com/t5/YouView-from-BT/BT-TV-remote-not-controlling-soundbar-anymore/m-p/2328915#M74873