BT TV Pro Box Dropping Wifi

james_marjoram — Mon, 27 Nov 2023 17:25:08 GMT

Hi,

I have been with BT for over a year for Broadband and TV. I have a Smart Hub 2 and a TV Pro Box.

Recently the TV box has been dropping its connection to the Smart Hub. Nothing has changed in terms of location of either unit.

I have tried a reset on both but it still keeps happening. All other devices connected to the Smart Hub are fine.

Any suggestions, I have tried the help on BT and that is no Help.

Re: BT TV Pro Box Dropping Wifi

StuartH — Mon, 27 Nov 2023 20:55:14 GMT

Hi James

Thanks for posting, when you say you have done a reset on the box was it a full factory reset?

Thanks

Stuart