apps wont open

grannym — Fri, 01 Dec 2023 16:17:37 GMT

since getting a new router and digital phone service my humax DRTR 2110 bt youview box has not worked properly, have done a factory reset losing all recordings but allowed normal use, after 3 days ok, won't open apps to use/view once again

Re: apps wont open

JohnC2 — Fri, 01 Dec 2023 20:20:43 GMT

Hi @grannym, sorry you're having this issue with your TV box.
Is the box connected to the BT hub via an Ethernet cable or are you using powerline adapters.
Is it working ok for Freeview channels?
Are the Apps and Software up to date? How do I manually update software on BT TV boxes? | BT Help
Do you get any error message or code?
Cheers

John

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apps wont open

Re: apps wont open