This topic

Re: BT Pro box not connecting to the internet

blackthorn0001 — Sat, 09 Dec 2023 00:24:50 GMT

I’ve got the same issue. Neither wired or wireless will connect.

Re: BT Pro box not connecting to the internet

DavidM — Sat, 09 Dec 2023 09:30:15 GMT

Hi @mabrookes and @blackthorn0001 and thanks for posting.

Are you using any adaptors or extenders? Can you give me a brief description of your set up?

Cheers

David

Re: BT Pro box not connecting to the internet

blackthorn0001 — Sat, 09 Dec 2023 10:36:04 GMT

WiFi is from Asus router, into open reach fibre wan connection. Wired connection is direct to same router. Either would connect just fine up until the reskin update.

Re: BT Pro box not connecting to the internet

blackthorn0001 — Sat, 09 Dec 2023 15:19:25 GMT

Sorted - fresh direct cable temporally to the router - factory reset, and connected. Further Software update and the WiFi is working again.

Re: BT Pro box not connecting to the internet

DavidM — Sat, 09 Dec 2023 15:51:19 GMT

Thanks for getting back to us @blackthorn0001 .

It's great to hear you got this sorted. Thanks for sharing.

Cheers

David