This topic

Changing the linked Netflix account

Carrie234 — Sun, 10 Dec 2023 00:11:55 GMT

I’ve just changed my old TV package to one that includes Netflix and upgraded this from basic to standard. My husband already has a Netflix account so I went to activate Netflix on My BT and asked him to put in his details for his account. Unfortunately he has 2 e-mail addresses and put in the wrong one, then went through the screens and created a new account against this e-mail address rather than linking his old account. Is there any way to unlink this new account from my BT account and link the old correct account instead?

Thanks

Re: Changing the linked Netflix account

RobbieMac — Sun, 10 Dec 2023 11:41:02 GMT

Hi @Carrie234

Welcome back to the BT Community and thank you for your post!

I am sorry for the problems you're having linking your Netflix account. I fully understand the mix-up. It's nothing something you're going to be able to do as it'll need us to remove the first and add the account you want.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Changing the linked Netflix account

Carrie234 — Sun, 10 Dec 2023 20:25:23 GMT

Hi @RobbieMac

Thank you for your response. I have replied to your message with the details of the accounts.

Many thanks