https://community.bt.com/t5/EE-TV-YouView/Lost-subscription-channels/m-p/2333840#M75401 <P>Have you restarted your router?</P><P>If you have, then the only thing left to try is a factory reset, which support might get you to do anyway and will delete your settings and recordings.</P> Sun, 10 Dec 2023 18:39:49 GMT Anonymous 2023-12-10T18:39:49Z https://community.bt.com/t5/EE-TV-YouView/Lost-subscription-channels/m-p/2333830#M75397 <P>I’ve lost access to my subscription channels this week, looks to be after the EE TV branding update.&nbsp;<BR /><BR /></P><P>software is up to date</P><P>tried a soft reset</P><P>anything else I can try before I need to call support?</P> Sun, 10 Dec 2023 18:07:50 GMT https://community.bt.com/t5/EE-TV-YouView/Lost-subscription-channels/m-p/2333830#M75397 craig255 2023-12-10T18:07:50Z https://community.bt.com/t5/EE-TV-YouView/Lost-subscription-channels/m-p/2333840#M75401 <P>Have you restarted your router?</P><P>If you have, then the only thing left to try is a factory reset, which support might get you to do anyway and will delete your settings and recordings.</P> Sun, 10 Dec 2023 18:39:49 GMT https://community.bt.com/t5/EE-TV-YouView/Lost-subscription-channels/m-p/2333840#M75401 Anonymous 2023-12-10T18:39:49Z