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Now TV wrong email address

NSW1 — Fri, 29 Sep 2023 11:44:07 GMT

I can't log in to NOW TV because the wrong email address has been used by BT when setting up my account. Can this be changed?

Re: Now TV wrong email address

RobbieMac — Fri, 29 Sep 2023 14:49:42 GMT

Hi @NSW1

Welcome and thanks for your post!

Sorry for the mix up with your NOW email address. This can be changed for sure so that you're able to log in. We are extremely busy at present so try my colleagues in the helpdesk on 0330 1234 150 and they'll get you sorted.

Feel free to post back and let me know how you get on 🙂

Robbie

Re: Now TV wrong email address

nickhebenton — Mon, 11 Dec 2023 16:12:58 GMT

I have the same problem. Called 0330 1234 150 but was hold for an hour and then cut off. Can you help

Re: Now TV wrong email address

DanielS — Mon, 11 Dec 2023 19:15:55 GMT

Hi @nickhebenton,

I am sorry to see that you weren't able to get the help that you needed when you called in.

I have sent you a private message so that my team can look into this for you. It will take us a few days before we can get back to you, but we will.

Thanks,
DanielS