Re: Random Partial Recording failures (DTR-T4000 Box)

jacktartan — Sat, 16 Dec 2023 00:59:08 GMT

Hello, I am absolutely frustrated now. Nearly all my recordings are stopping well short of the end of the programme. Regretting moving from Sky, we are hopefully moving house in next 2 months and WON'T be using BT. I have carried out the Factory Reset a couple of times, lost all programmes on MyTV. This happens with generally most of our recordings - Please Help.....I am now at the stage thinking of cancelling my direct debit and chucking the box in the bin- breach if contract with supply springs to mind.

Re: Random Partial Recording failures (DTR-T4000 Box)

Anonymous — Sat, 16 Dec 2023 09:55:38 GMT

@jacktartan

"I am now at the stage thinking of cancelling my direct debit and chucking the box in the bin- breach if contract with supply springs to mind."

Have you actually reported a fault to BT? (You don't say that you have).

If you don't report it, and give BT a reasonable chance to fix it, (new box maybe), then cancelling your Direct Debit would put you in "breach of contract", (and possibly cause you further issues with your Credit Rating).

This topic

Re: Random Partial Recording failures (DTR-T4000 Box)

Re: Random Partial Recording failures (DTR-T4000 Box)