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Remote control problems with BT Pro Box

JPS130 — Wed, 20 Dec 2023 08:44:05 GMT

My second question re my BT Pro Box... strangely, I had no problems whatsoever before the EE update.. mine has updated, shows the EE logo, and has a front green light. I never really liked the remote control which came with the Pro Box as it seemed to have less functionality, so I continued using that from my defunct DTR2100. However, I decided to try the correct blue tooth remote. It will switch the box on & off, and that's it... nothing else works. I've done two full factory resets, but still nothing... the indicator flashes on the power button of the remote every time I press any other button , but the box does not respond. Thanks for any insights.

Re: Remote control problems with BT Pro Box

Midnight_Voice — Wed, 20 Dec 2023 09:28:49 GMT

@JPS130

My Samsung TV Bluetooth smart remote also has IR for On/Off, but while unpaired, does not control anything else on the Samsung TV it came with.

I wonder if the Pro remote is the same in this regard?

Try resetting the remote and re-pairing it, as here:-

https://www.bt.com/help/tv/getting-set-up/how-do-i-control-my-tv-with-my-bt-tv-remote-control-#:~:text=The%20EE%20TV%20Box%20Pro,and%20EE%20TV%20remote%20separately.

Re: Remote control problems with BT Pro Box

JPS130 — Wed, 20 Dec 2023 12:46:45 GMT

Excellent advice. That fixed it... Home&9 together. Many thanks for taking the time to reply.