This topic

Wrong region on BT/EE TV box

Wilsioni — Tue, 05 Dec 2023 21:05:29 GMT

Hi,

I've recently set up my TV box (network, not aerial) and it's defaulted to London as a region for BBC etc. I can see London is selected as the region via the BT TV app but it's read only.

I think I read elsewhere that this should change automatically with 24 hours (?) but I originally set it up several days ago and still no change.

Please can someone advise how to set this back to my region (Yorkshire) for all applicable channels?

Thanks.

Re: Wrong region on BT/EE TV box

zulu17 — Tue, 05 Dec 2023 21:40:38 GMT

Hi @Wilsioni

As you mention London is the default but Youview use your IP address to determine which region you should have. That check is typically done one a day (hence the reason that it normally updates within 24 hours after you connect your box). As yours hasn't it is probably an issue with the IP address data records that Youview have.

Re: Wrong region on BT/EE TV box

Wilsioni — Tue, 05 Dec 2023 21:45:21 GMT

Thanks @zulu17 for your response. Do you happen to know the procedure for getting this updated if it still persists?

Re: Wrong region on BT/EE TV box

zulu17 — Tue, 05 Dec 2023 22:03:57 GMT

@Wilsioni Personally I would wait and see if you get any further replies here from TV experts tomorrow. I will move thread to the main Youview BT board where it should have higher visibility

Re: Wrong region on BT/EE TV box

gavinlambourne — Wed, 06 Dec 2023 02:06:33 GMT

Hi @Wilsioni - I will look into this and come back to you.

Thanks
Gavin

Re: Wrong region on BT/EE TV box

Wilsioni — Wed, 06 Dec 2023 22:02:01 GMT

Thanks @gavinlambourne, let me know if you need any further info.

Re: Wrong region on BT/EE TV box

Wilsioni — Fri, 08 Dec 2023 18:04:58 GMT

@gavinlambourne I don't know if you've had chance to have a look at my issue but I have noted that when I lookup my location using my IP via various internet services that I do sometimes receive London as a location, and today Belfast!

Some services are correctly identifying my Yorkshire location but I do wonder whether the IP lookup is returning London as I have noticed on the internet services I've used.

Re: Wrong region on BT/EE TV box

gavinlambourne — Fri, 15 Dec 2023 07:39:23 GMT

Hi @Wilsioni - I see you still have this issue.

I have chased the team responsible and will let you know when it's fixed.

Re: Wrong region on BT/EE TV box

Wilsioni — Wed, 20 Dec 2023 18:39:01 GMT

@gavinlambourne thank you and just to confirm the issue isn't fixed as of today still.

If you've got the ear of any one who works on the system then the ability for us to change/override this manually would be great - I'd guess there are various scenarios and use cases where people might want to do that anyway e.g. who live on borders of counties.

Re: Wrong region on BT/EE TV box

gavinlambourne — Fri, 22 Dec 2023 10:32:54 GMT

Hi @Wilsioni - apologies for the ongoing issue. I have sent you a private message with some information I hope you will find helpful.

Thanks
Gavin