This topic

My,Recordings.Expires today.?

lesjanfin — Sun, 31 Dec 2023 13:03:45 GMT

Good afternoon.

Any guidance please as to how I "save/keep" a downloaded/recording (s)I have that are showing to Expire to day.Thank you.

Re: My,Recordings.Expires today.?

zulu17 — Sun, 31 Dec 2023 13:55:35 GMT

Hi @lesjanfin

Recordings made and stored on your TV box normally do not expire. (There are circumstances where recordings made from channels that you no longer subscribe to may not be playable). Box office event recordings if permitted may also expire.

Downloads of content made on suitable devices from the EE TV (previous known as BT TV ) apps will normally expire after a certain time frame (eg 48hours or 30 days etc).

So question is where are you seeing EXPIRES Today or similar appearing. Is it perhaps on the TV box home page in the RECORDINGS & WATCHLIST carousel ? If so sometimes the asset tile shows information gleaned from the relevent catchup player. ie what you have recorded is also available on catchup but the catch up availability expires today ? Is that the case here perhaps. Please feel to give more details if not .

Re: My,Recordings.Expires today.?

Anonymous — Sun, 31 Dec 2023 13:59:05 GMT

@lesjanfin There are no downloads on BT TV and I don’t think recordings expire, so are you referring to something in your watch list?

If that is the case, it usually means the app is losing the rights to the content, so you will need to wait to see where it can be accessed next.

If it is a recording, that is fairly new behaviour for BT but is likely due to the same rights restrictions.

Edited to add: @zulu17 posted at the same time, so what they said.

Re: My,Recordings.Expires today.?

lesjanfin — Sun, 31 Dec 2023 18:04:09 GMT

Thank you .Yes its in the My Watch list.its a recording.I have downloaded from Ch4 Catch up list.

I did not appreciate that it was from a "limited" timed catch up recording..

I am new to EeBt Pfo box set up..still finding my way around it..

I have viewed it..was of the opnion I could "keep" it..

Thank you.

Re: My,Recordings.Expires today.?

zulu17 — Sun, 31 Dec 2023 19:25:52 GMT

Hi @lesjanfin
I suspect it is just a confusing asset tile image which is showing that the programme that you recorded which is also available to watch on the ALL4 catchup player (but only until today).
Suggest you have a look tomorrow and if my suspicions are correct the recording will still be there and the expiring today tag will be gone,

Re: My,Recordings.Expires today.?

zulu17 — Wed, 03 Jan 2024 10:19:49 GMT

Hi @lesjanfin

Just checking whether those recordings that were apparently due to expire are in fact still there ?

Re: My,Recordings.Expires today.?

lesjanfin — Wed, 03 Jan 2024 13:38:02 GMT

Hi.
Yes the recordings have now disappeared.
Thank you.to all ,for replies and advice.

Re: My,Recordings.Expires today.?

lesjanfin — Wed, 03 Jan 2024 13:45:02 GMT

Just to clarify the Tile is still in Recordings &Watch list with EXPIRED (in caps).When I open the tile the only Option is (x) Remove from my Tv.