This topic

IPC6023

Justina — Fri, 01 Sep 2023 19:51:15 GMT

New BT TV box today and guess what error message and can't watch live TV channels. On full fibre 900 no issues with speed.

Is it a case no matter what I do it won't change and all down to BT doing something in the background?

Not a fan of BT right now and don't want to ring and get excuses but if I have to then will do it Paying so much for BT and service awful

Re: IPC6023

Midnight_Voice — Fri, 01 Sep 2023 20:57:33 GMT

@Justina

Sorry to hear you are having problems - it sounds like you box may be set up wrongly, though it could be a faulty box, if it has never worked.

Put the error message in on this page, and work through the steps listed, see if that fixes it:-

https://www.bt.com/help/tv/what-do-the-bt-tv-error-codes-mean-

Re: IPC6023

Justina — Fri, 01 Sep 2023 21:25:16 GMT

Nothing worked all exactly the same

Re: IPC6023

Midnight_Voice — Sat, 02 Sep 2023 08:08:02 GMT

@Justina

7. If you are still seeing this error then please contact the BT TV Helpdesk >

Nothing else for it then 😢

Re: IPC6023

Justina — Sat, 02 Sep 2023 19:04:34 GMT

Help desk unable to help...... so sending someone out and if like other comments on here won't be able to solve either.

O well!

Re: IPC6023

Les-Gibson — Sat, 02 Sep 2023 20:57:47 GMT

As you seem to have noticed, IPC6023 is all to common but the good news is that it's usually down to the same small number of causes.

At worst it will be an error on your account in which case, if you're lucky, the moderators will intervene and get it sorted but there are common causes which you may be able to rectify yourself.

How is the TV box connected to your hub? ethernet cable is the best option here, mini connectors (Powerline adapters) are the worst and Wi-Fi often falls somewhere in between

Re: IPC6023

Justina — Sat, 02 Sep 2023 22:16:29 GMT

Good evening, connection is via WiFi. Excellent signal strength throughout the house. Full fibre 900.

Re: IPC6023

Justina — Wed, 06 Sep 2023 10:44:46 GMT

As an update.... BT guy came out, no idea why he was there or any notes just thought it was a visit to check how things were going and speed checks etc!

He had no idea how to fix the issue but did phone to check subscriptions all ok only to find he didn't know things had change how to activate subscriptions etc.

Fault still exists and back to square one phoning BT again.

Re: IPC6023

DarrenDev — Wed, 06 Sep 2023 11:48:34 GMT

Sorry to hear that - the fault shouldn't have been closed on our system until the issue was resolved!
No need to call again - I've raised a fault internally on your behalf to get it sorted (with the specialist team who deal with these issues).

Re: IPC6023

Justina — Fri, 15 Sep 2023 02:11:46 GMT

Darren, thanks but not heard a thing about this as yet.....

Are you able to update me?

Re: IPC6023

DarrenDev — Fri, 15 Sep 2023 09:00:19 GMT

Sorry to hear that @Justina. I've just checked, and unfortunately we're down to 1 person at the moment due to holidays and our best guy getting married. I've given that 1 remaining guy a nudge.
Needless to say you'll be given a credit for all the time you're without service.
Really sorry - they're normally much quicker at sorting these issues.

Update: the nudge worked. He's found a fault and raised it to the relevant team to fix (it's on the configuration of your broadband line). He says they're normally resolved within 72 hours, but I don't know if that's working days or not.

Re: IPC6023

Justina — Tue, 19 Sep 2023 11:28:35 GMT

Been away for a week come back and everything exactly the same, beginning to get a little frustrating now

Re: IPC6023

DarrenDev — Tue, 19 Sep 2023 11:42:56 GMT

It had a review date of today on the ticket so someone would have picked it up this afternoon anyway, but I've nudged it again.
Sorry for the frustration - we feel it too. So many busy teams everywhere that we need to wait for.

Re: IPC6023

DarrenDev — Tue, 19 Sep 2023 16:13:02 GMT

Unfortunately no fault was found at the other end.
So we've confirmed both ends - on your side nothing is received, and on the far end (the configuration of your broadband), everything is OK. We now need to work our way through the systems in between to see where it's going missing.

Re: IPC6023

DarrenDev — Thu, 21 Sep 2023 16:38:10 GMT

I'm told that the fault has been found - a missing configuration on your line. This was corrected, and your BT Hub was remotely rebooted this afternoon. Stats suggest that it's working correctly now. Could you please confirm?

Re: IPC6023

Justina — Fri, 22 Sep 2023 21:10:47 GMT

Apologies been away so just checked and all seems to be working now. Many thanks for chasing this for me much appreciated.

Re: IPC6023

wheels422 — Fri, 29 Dec 2023 16:31:44 GMT

This sounds exactly like the problem I am having. Just had fiber installed, full signal, Apps work, but no live channels at all. I get IPC6023. Restarted everything multiple times, reset the router through the BT website, changes all cables. If you could try what you tried with this case please! Much appreciated. Message me direct for details. Thanks.

Re: IPC6023

DarrenDev — Sun, 31 Dec 2023 03:07:38 GMT

I'll not be able to help with this until I'm back on Jan 4th, and then it could be a few days before someone picks it up for investigation. If you give the help desk a call, they should be able to at least check the basics and then raise a case for you quicker.
If you don't get anywhere with it, let me know and I'll pick it up on my return.

Re: IPC6023

Justina — Sun, 31 Dec 2023 16:10:22 GMT

Seems never anything to do with your home setup and something in the background which someone suddenly finds and sorts! If you try and log calls you go round in circles and alot of people just fobbing you off. Someone via here managed to sort in the end

Re: IPC6023

DarrenDev — Sun, 31 Dec 2023 16:13:46 GMT

IPC6023 means the multicast stream isn't reaching the TV Box. The fault could be anywhere. It's unusual to break outside of the home without there being a change though (e.g. a product upgrade).