This topic

Now tv

DianeWhit — Wed, 03 Jan 2024 10:33:58 GMT

Why is my email and password not recognised to view now Tv?

Re: Now tv

DavidM — Wed, 03 Jan 2024 12:38:40 GMT

Hi @DianeWhit and welcome.

Thanks for posting about your Now TV problem. Have you registered separate Now TV accounts? Did you have Now TV before taking out a package?

Cheers

David

Re: Now tv

clarkmal22 — Wed, 03 Jan 2024 15:59:41 GMT

I am having the same issue..

I do have a Now account but registered to a different email address. Have tried signing in with my BT log in name and password on new devices and get an error saying the username and password aren't recognised.

Re: Now tv

RobbieMac — Wed, 03 Jan 2024 16:49:23 GMT

Hi @DianeWhit & @clarkmal22

Thanks for your posts!

I am sorry for the problems you guys are having accessing the NOW content. When you both placed your TV orders you'd receive an order confirmation email. On that email, there is a link to Now's website to create/reset your passwords.

Do you both want to have a go at that and let me know how you get on please?

Thanks,

Robbie