https://community.bt.com/t5/EE-TV-YouView/BT-Pro-box-clicking/m-p/2338503#M75963 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/326118">@nmus64</a>&nbsp;It might resolve the issue for a while if it is the head, but if the drive is starting to fail, nothing will stop it in the long run.</P><P>If it is something else, then a reset cures many ills and will likely be the final step BT will insist on before issuing a replacement (or perhaps an engineer visit), anyway.</P> Wed, 03 Jan 2024 19:06:57 GMT Anonymous 2024-01-03T19:06:57Z https://community.bt.com/t5/EE-TV-YouView/BT-Pro-box-clicking/m-p/2338490#M75962 <P>I have had a BT pro box for 18 months. It has been pretty good . I get an occasional purple picture on startup . This is cured by unplugging the hdmi cable and reconnecting it again. I have noticed recently the box clicks intermittently. Sounds like the drive heads. What I need to know is , if I factory reset the box will it cure the clicking</P> Wed, 03 Jan 2024 17:33:51 GMT https://community.bt.com/t5/EE-TV-YouView/BT-Pro-box-clicking/m-p/2338490#M75962 nmus64 2024-01-03T17:33:51Z https://community.bt.com/t5/EE-TV-YouView/BT-Pro-box-clicking/m-p/2338503#M75963 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/326118">@nmus64</a>&nbsp;It might resolve the issue for a while if it is the head, but if the drive is starting to fail, nothing will stop it in the long run.</P><P>If it is something else, then a reset cures many ills and will likely be the final step BT will insist on before issuing a replacement (or perhaps an engineer visit), anyway.</P> Wed, 03 Jan 2024 19:06:57 GMT https://community.bt.com/t5/EE-TV-YouView/BT-Pro-box-clicking/m-p/2338503#M75963 Anonymous 2024-01-03T19:06:57Z