NOW TV App

RLC2024 — Sat, 06 Jan 2024 21:16:27 GMT

My TV package includes NOW TV but the app doesn’t recognise my email address when I try to sign in - any idea where I’m going wrong?

Re: NOW TV App

Midnight_Voice — Sat, 06 Jan 2024 22:13:42 GMT

@RLC2024

What device are you trying to watch Now on?

I take it it’s not your BT/EE YouView box, as BT/EE police the sign-in on that for you. But this helps. Go to the Now app on your box, and open it. You should find you are signed in automatically. Then go to Settings, top right on the screen. You should see a display of the Now streaming services, and which one(s) you are subscribed to, and you should also see your sign-in username, which is probably an email address.

Is it the email address you think it should be?

Is it the email address you have been trying to sign in elsewhere with?

The answers to these questions will determine the next steps you should take.

Re: NOW TV App

RLC2024 — Sun, 07 Jan 2024 16:01:57 GMT

Thank you - user error , I assumed user name was my email and it wasn’t !

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NOW TV App

Re: NOW TV App

Re: NOW TV App