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TV box goes through factory reset every time it’s switched on

Sparker2 — Sun, 14 Jan 2024 17:22:53 GMT

Every day I switch the tv box on it goes through a factory rest before starting- not had it longer than 6 months - used to switch on off on no problem!

Re: TV box goes through factory reset every time it’s switched on

zulu17 — Sun, 14 Jan 2024 17:39:33 GMT

Hi @Sparker2

Is this a box supplied by BT on loan as part of a BT TV or EE TV package? If so reporting the fault to BT seems the obvious root to getting a replacement.

If it is not a BT TV package supplied box and was acquired privately do you have any warranty from the supplier ?

Which box model is it ?

Also when you say it goes through a factory reset what actually happens when you switch it on .

eg do you get the maintenance mode screen presented to you with choice of options or does it simply launch into a reset ?

Are you entirely certain it is a factory reset and not recurring attempts to do a box update ?

Re: TV box goes through factory reset every time it’s switched on

Les-Gibson — Sun, 14 Jan 2024 17:51:43 GMT

In addition to the post by @zulu17 .

Are you sure it isn't just a power management setting? the recommended setting is 'Smart'

Re: TV box goes through factory reset every time it’s switched on

Sparker2 — Sun, 14 Jan 2024 18:28:44 GMT

How would I find out?

Re: TV box goes through factory reset every time it’s switched on

Sparker2 — Sun, 14 Jan 2024 18:30:41 GMT

Found it thank you