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Returning kit - Yorkshire or Scotland

Lizzie — Sun, 04 Feb 2024 13:05:01 GMT

Hello, I got my return label muddled with an old one, and I sent all my old kit and the TV box that they want back in the same bag, to Scotland. I think now that I should have sent it to Yorkshire. Will they know that I have returned it?

Re: Returning kit - Yorkshire or Scotland

DavidM — Sun, 04 Feb 2024 13:33:43 GMT

Hi @Lizzie and thanks for the post.

Do you have proof of postage?

Cheers

David

Re: Returning kit - Yorkshire or Scotland

Lizzie — Sun, 04 Feb 2024 13:37:59 GMT

Yes, I have the receipt and a photo of it.

It's very worrying; I did phone to ask and the person answering didn't seem to know.

Re: Returning kit - Yorkshire or Scotland

DavidM — Sun, 04 Feb 2024 13:56:59 GMT

That's perfect @Lizzie

I've sent you a private message so please reply with the details and the picture of the receipt and I'll sort this out for you.

Cheers

David

Re: Returning kit - Yorkshire or Scotland

Lizzie — Sun, 04 Feb 2024 14:10:40 GMT

Unfortunately the file size is too big for the upload and I can't yet work out how to reduce it.

Re: Returning kit - Yorkshire or Scotland

Midnight_Voice — Sun, 04 Feb 2024 14:35:11 GMT

@Lizzie

I use the free (ad-supported) PhotoCompress app on this iPad to squeeze images down so I can post them here.

If you are using a different platform, look for something with a similar name on its App Store.

Re: Returning kit - Yorkshire or Scotland

NeilO — Wed, 07 Feb 2024 15:12:33 GMT

Hi, @Lizzie I'm sorry about the delay in responding, I can see you contacted the helpdesk yesterday and they sorted this for you.

Thanks

Neil