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BT EE TV Activation Today

naylor2006 — Tue, 06 Feb 2024 15:29:56 GMT

Hey all.

My EE TV Activation was supposed to be today and I am using the EE TV Pro Box in Internet Mode only, at the moment I am getting an error message IPC6023 which means the box is not getting its Multicast Packets, where as that could be an issue anyway I assume that message will be there if the service is not activated?

Reason I ask is that I know it says that activation can take up until midnight but is this common? My Broadband went live before 8am on its activation day few weeks back so should I really wait until midnight before resetting stuff? The image below shows that there is no green tick in the round circle so I assume its not working because its not activated right?

Re: BT EE TV Activation Today

DarrenDev — Tue, 06 Feb 2024 17:19:11 GMT

It wouldn't normally take until midnight, but a fault can't be raised until after then.
As you already have an open complaint regarding your service, you're scheduled to receive a callback from the complaints team tomorrow. You could wait for them to call you, or call in tomorrow morning if it's still not working.

One other thing ... is it all channels reporting that error? We know TNT Sports 1 is currently down, so if that was the channel you were testing with, then it's worth trying others to be sure.

Re: BT EE TV Activation Today

Anonymous — Tue, 06 Feb 2024 18:03:04 GMT

Is this with a BT Hub or the Ubiquiti? If the latter, try the Hub.

Also try preview channel 330 as that doesn't require an active subscription.

Re: BT EE TV Activation Today

naylor2006 — Tue, 06 Feb 2024 18:44:57 GMT

Haha you remember me.

yes it’s with Ubiquity however I also tried the hub and same problem. The Ubiquity is showing that there is no multicast packets coming in from the ONT.

Re: BT EE TV Activation Today

Anonymous — Tue, 06 Feb 2024 19:09:50 GMT

If it's still not working in the morning, probably best to reinstall the Hub until BT have sorted it.

Re: BT EE TV Activation Today

naylor2006 — Tue, 06 Feb 2024 23:18:38 GMT

Its all channels that arent working, all report that same Multicast based error. This is with the BT Hub and after factory resetting the TV Box.

Re: BT EE TV Activation Today

naylor2006 — Tue, 06 Feb 2024 23:20:41 GMT

Just left the BT Hub plugged in all evening, factory reset the TV Box along with powering down the ONT for 5 minutes.

Still no TV, same Multicast based error. IPC6023.

My order still doesnt suggest that the BT TV has been activated, theres no tick next to it, maybe theres a problem.

Re: BT EE TV Activation Today

naylor2006 — Wed, 07 Feb 2024 00:46:05 GMT

Just tried channel 330, doesn’t work either, same error ipc6023 on BT Hub.

The Ubiquity is handy because it will show Multicast packets if there is any and there is none coming in on the WAN, so considering that and the BT Hub doesn’t work I’ll need to wait.

Re: BT EE TV Activation Today

PaddyB — Wed, 07 Feb 2024 09:04:36 GMT

Hi @naylor2006,

Thank you for updating the thread. I'm sorry your EE TV hasn't been correctly activated. If you send me your details, I'll be able to take a look at your order and run a few tests on your line.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: BT EE TV Activation Today

Anonymous — Wed, 07 Feb 2024 09:04:39 GMT

The suggestion to leave the Hub in place while discussing with BT was just to make the process smoother. They will probably need to interrogate it during the process & if they can't see it, may refuse to assist further.

Re: BT EE TV Activation Today

naylor2006 — Wed, 07 Feb 2024 09:06:25 GMT

Yeah I totally agree Guru, I would never expect support for my own equipment.

Re: BT EE TV Activation Today

naylor2006 — Wed, 07 Feb 2024 09:42:16 GMT

Thanks Paddy.

I have replied to the PM.

Re: BT EE TV Activation Today

naylor2006 — Wed, 07 Feb 2024 19:33:59 GMT

Long story short I have an amazing complaints handler who's been looking after me for a few months, I spoke with her today and she logged the issue to Openreach, at 5oclock all of a sudden Multicast Packets started arriving to my igmp Proxy. I blocked out the IP's just in case, essentially they show the TV provider and BT's IP's

I can only assume something wasnt switched on somewhere and Openreach did something perhaps or some other backend thing.

Chuffed its all working on my Edge Router, full 900Mbps down is there 110Mbps up and now IP TV also. I made life easier for myself by sticking the TV box on its own subnet and interface so its the only device on eth4.

Re: BT EE TV Activation Today

DavidM — Wed, 07 Feb 2024 19:53:13 GMT

Thanks for posting this @naylor2006

It's fantastic to hear something so positive. Thanks for sharing.

Cheers

David

Re: BT EE TV Activation Today

naylor2006 — Wed, 07 Feb 2024 19:58:05 GMT

No problem, over the moon it all works.

I posted the config I’m using over here in case of any googlers landing on it:

https://community.bt.com/t5/Home-setup-Wi-Fi-network/BT-EE-TV-Box-Pro-and-3rd-Party-Router-FTTP-900/m-p/2346683#M207889