This topic

new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

Faldo — Sat, 10 Feb 2024 20:24:34 GMT

Received a new TV box as the last one was not working.

Trying to set up the new one. but am stuck on 'Lets get started' message.

Help anyone ?

Cheers.

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

zulu17 — Sat, 10 Feb 2024 22:04:11 GMT

The latest setup/user guides for boxes are available at

https://www.bt.com/help/tv/getting-set-up/bt-tv-user-guides

were you given a new remote /power pack or are you using those supplied with your original box.

which box is it ?

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

Faldo — Sat, 10 Feb 2024 22:13:41 GMT

All new equipment.

EE tv box pro

Thanks.

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

zulu17 — Sat, 10 Feb 2024 23:00:34 GMT

To eliminate that it is a remote issue. (ie the remote is not paired and commands not being received by the box) Try reseting the remote and then pair

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have/resetting-your-remote-control-3

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

Faldo — Sat, 10 Feb 2024 23:06:18 GMT

Nothing happened when I followed the instructions.

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

Faldo — Sun, 11 Feb 2024 17:52:37 GMT

Hello,

@NeilO @DavidM @StuartH

Having some difficulty with a new box I have been sent.

Can't get passed 'let's get started' on the opening screen.

Any thoughts ?

Thanks.

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

DarrenDev — Mon, 12 Feb 2024 06:26:57 GMT

When you say "nothing happened", did you at least see the lights on the remote flash to indicate that it had reset?
What if you press the big EE button at the top of the remote? Do you see the ring around it light up? Does it turn the box off?

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

Faldo — Mon, 12 Feb 2024 15:17:35 GMT

Hello Darren,

Thanks for replying. I managed to get the new box etc working using the online help last night.

Still problems with picture interference etc, but at least I have a telly service so that's good.

Thanks.

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

Mr-Gravel — Thu, 04 Sep 2025 14:03:36 GMT

I'm having the same problem, how did you get fix it?

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

Mr-Gravel — Thu, 04 Sep 2025 14:31:16 GMT

Scratch that, the box lost connection to the remote after i selected in maintenance mode Factory Reset (keep recordings).