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BT Pro TV Box

ijjysmith — Sat, 17 Dec 2022 22:17:34 GMT

Has anyone else else had constant issues with the BT Pro TV box?

Im really really regretting “upgrading” it and searching these forums suggests the same things happen to everyone.

Box just loses connection to the internet even though it’s a wired connection and everything else works in the house.

it’s a joke. What’s the point in this box? I might just go back to the old one.

Re: BT Pro TV Box

ijjysmith — Sat, 17 Dec 2022 22:21:32 GMT

Mods please move to YOUVIEW forum if not the right place here. Thanks

Re: BT Pro TV Box

NigelB72 — Sun, 18 Dec 2022 06:36:35 GMT

I had the issue with it dropping connection and I changed the ethernet cable and it's been fine since.

Re: BT Pro TV Box

ijjysmith — Sun, 18 Dec 2022 09:52:13 GMT

Sadly, now on my third Ethernet cable and still doing it.
Had an engineer come and take a look, and now have a new box coming.

But what’s the point? The box just isn’t very good is it?

Re: BT Pro TV Box

NigelB72 — Sun, 18 Dec 2022 13:08:38 GMT

I think you might just be having bad luck because ours works pretty much perfectly

Re: BT Pro TV Box

ijjysmith — Sun, 18 Dec 2022 15:18:48 GMT

Fingers crossed.

I’ve been massively underwhelmed by this new ‘Pro’ box even when it was working ok.

Re: BT Pro TV Box

SRB — Mon, 19 Dec 2022 09:49:50 GMT

Was having work done on our chimney which meant we had to use the internet channels option. The box kept throwing up either a blank screen or a "cannot connect to internet" message and asked us to restart the hub. Wired connection, about a metre from the hub. Tried various cables still kept doing it. Totally unreliable viewing experience. Have fibre to premises, steady 150 meg, nothing else in the house experienced a loss of connection. Was honestly glad when the mast went back on the chimney and we went back to Freeview reception mode. Oddly in the year and 1/2 we have had the box, have not experienced this with the IP channels (Now) which are available in Freeview mode. It's been fine since.

Re: BT Pro TV Box

Lizzie — Tue, 13 Feb 2024 08:49:58 GMT

Hello, I wonder if your issues got solved. I can't see any other way to connect than internet mode.

Re: BT Pro TV Box

SRB — Tue, 13 Feb 2024 09:22:26 GMT

@Lizzie Stayed with the wired connection and didn't bother with wifi mode again after that. Gave the box back last year, so I can't say if the issue was ever sorted, though lots of people on the forum appear to be using theirs via wifi with no problems, so either I had a faulty box ot the issue was resolved with an update.

Re: BT Pro TV Box

Lizzie — Tue, 13 Feb 2024 09:54:26 GMT

Hello, I'm wondering if you ever got this sorted as I have the same problem.