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Welcome to EE TV

NickBS — Wed, 06 Dec 2023 08:16:56 GMT

WELCOME TO A WHOLE NEW WORLD OF ENTERTAINMENT.

BT TV is now EE TV, and it’s here to bring you all the entertainment and sport you know and love. And to welcome you properly, we’re offering three months’ free Apple TV+. Get access to award-winning Apple Original series and films with new premieres added every month.

What’s changed?

The name and branding will now have changed on your TV screen, TV app and the TV Store, but you’ll still have everything you’d already set up, like your recordings. All your service and billing information will still be accessed via your My BT account.

Why has it changed?

BT and EE are coming together to create the UK’s no.1 broadband and mobile provider, bringing you unrivalled connectivity in and out of the home.

What’s next?

We’ll be back in touch soon with more info on the exciting possibilities for your broadband and TV service.

To access your three months’ free Apple TV+ offer,

Download the My BT app, or go to bt.com/mybt and log in
Select ‘Your Products’, then ‘Manage TV and Sport’
Apple TV+ is listed in the ‘Your monthly Extras’ section. Select Apple TV+ and follow the instructions to activate.

After you have added Apple TV+ to your account, you will also receive a text from us which contains an activation link. Using this link allows you to sign up or create an account directly with Apple. You can’t activate Apple TV+ via your TV Box Pro or TV Box Mini. You must activate this via My BT or the SMS activation link before signing into the app.

T&Cs: Best-in-class connectivity with the UK’s fastest major broadband provider and the UK’s best mobile network.

EE TV

FC12 — Wed, 06 Dec 2023 08:07:22 GMT

So I can see the tv has updated today to EE. Looks quite nice and really happy to see Apple TV app. Still no YouTube….
checked out the prices for EE TV with EE Broadband. All seem pretty similar to the current BT packages apart from broadband which has a few differences. I want to move over to EE broadband anyway but I am thinking to stay with the EE PRO BOX over the Apple TV as I am massive fan of recording and pausing live tv. What’s everyone’s thoughts?

Re: Welcome to EE TV

zulu17 — Wed, 06 Dec 2023 10:02:10 GMT

The Help section of the EE player/Store on the BT TV Pro box needs some attention whilst some changes have been made they are not all correct and several references to BT Player and BT TV remain.

Re: Welcome to EE TV

Anonymous — Wed, 06 Dec 2023 10:08:00 GMT

Like the new colour scheme and the removal of Rylan and Robbie.

Re: Welcome to EE TV

DarrenDev — Wed, 06 Dec 2023 10:17:41 GMT

@zulu17 we're told that the box can potentially cache some content for a few hours after update, but I'll get that area specifically checked just to make sure.

Re: Welcome to EE TV

daisymike — Wed, 06 Dec 2023 10:59:13 GMT

Hi, if I take the 3 months free Apple TV option does that tie me in for a minimum period ? Or can I remove it after 3 months ? Thanks

Re: Welcome to EE TV

zulu17 — Wed, 06 Dec 2023 11:07:05 GMT

There is a revised/new Box Pro User guide published - is this section really correct wrt recordings

EE TV APP
Once downloaded, you can log in to the app with your EE or BT ID to watch live and catch up content. You can also watch recordings and TV shows you’ve purchased, offline.

https://www.bt.com/content/dam/bt/help/user-guides/tv-box-pro-user-guide.pdf

Re: Welcome to EE TV

DarrenDev — Wed, 06 Dec 2023 11:08:00 GMT

Definitely not @zulu17 - I'll get that updated too

Re: Welcome to EE TV

Anonymous — Wed, 06 Dec 2023 11:23:43 GMT

@DarrenDevwrote:
@zulu17we're told that the box can potentially cache some content for a few hours after update, but I'll get that area specifically checked just to make sure.

Could that be why the EE TV squawker channel is still showing as BT TV in the guide? For me anyway.

Re: Welcome to EE TV

David_H — Wed, 06 Dec 2023 11:53:28 GMT

Great spot @zulu17 we're aware of those, appear to be cache related but we're checking that all the assets are updated and see whether that clears up over night.

Thanks!

David

Re: Welcome to EE TV

RussK — Wed, 06 Dec 2023 12:09:30 GMT

Hi @DarrenDev . I have a question for you about migration to EE.

Currently I have BTTV, FTTC broadband and BT Mobile. My BTTV package has 2 4K recordable boxes.

I want to move to EE for everything, upgrading to Full Fibre too. Do I lose the 2 4k recordable boxes as a result?

Thanks in anticipation…..

Re: Welcome to EE TV

DarrenDev — Wed, 06 Dec 2023 12:15:41 GMT

You weren't provided those 2 boxes as part of your subscription @RussK (as we've never offered that option), so I assume you purchased at least one of them yourself. You can continue to keep/use boxes that you own as you wish.
Migrating to EE won't automatically result in a box swap - it depends on the options you choose.

You can't move to EE just yet though I'm afraid. It's currently only for new customers. Existing customers will be able to migrate "soon" (i.e. in early 2024).

Re: Welcome to EE TV

RussK — Wed, 06 Dec 2023 12:28:27 GMT

Hi Darren.

My package add-on is called BTTV2 - BT TV Extra Box, and I am pretty sure that I don’t own either of the boxes (because both have been replaced by BT at some point).

Maybe being an ex-BT employee has muddied the waters somewhat with the legacy packages offered to employees over the years?

Re: Welcome to EE TV

DarrenDev — Wed, 06 Dec 2023 12:40:58 GMT

OK, a very grey area then @RussK - it depends what the system shows you own.
Probably best that you wait until the option to upgrade appears (and works) on MyBT, but then don't actually complete the order unless you're 100% confident that it's told you what you need to do. If there's any doubt, call the helpdesk to order and get confirmation over the phone on what is required.

Re: Welcome to EE TV

Anonymous — Wed, 06 Dec 2023 13:05:16 GMT

@daisymike I have just looked at MY BT options and it states add-on on a monthly basis so I assume from that Apple+ would be free for three months and you can cancel anytime. The same was with Brit Box you could have 6 months free and cancel or continue at the chargeable rate..

Re: Welcome to EE TV

Drscoity — Wed, 06 Dec 2023 13:14:04 GMT

If we can’t transfer from BT broadband yet, why does the main site say ring 08009566000 to upgrade?

Re: Welcome to EE TV

daisymike — Wed, 06 Dec 2023 13:29:09 GMT

Thank You 🙂

Re: Welcome to EE TV

Anonymous — Wed, 06 Dec 2023 13:42:18 GMT

@Drscoitywrote:
If we can’t transfer from BT broadband yet, why does the main site say ring 08009566000 to upgrade?

What "main site"?

Re: Welcome to EE TV

Drscoity — Wed, 06 Dec 2023 13:45:01 GMT

The EE TV ‘main site’

https://ee.co.uk/tv/deals

Re: Welcome to EE TV

Anonymous — Wed, 06 Dec 2023 13:50:17 GMT

@Drscoity

I take that to mean BT broadband customers who don't currently have TV can upgrade to EE TV, not existing BT TV customers. Presumably by also switching broadband to EE.