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BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

NL1-uk — Thu, 15 Feb 2024 13:42:25 GMT

BT TV Box Pro 4k 1TB Freeview Youview Set Up Box Model RTIW387

Hi,

I've just bought one of these, and the seller said it has ITVX, and on firing it up for the first time, there is to ITVX app.

I've gone into settings and done latest software upadtes & app updates. I've also done a factory reset.

The seller has suggested I boot it into maintenance mode "It's probably worth doing a Maintenance Mode reset to flush the software and have the box pull down the latest version."

1. Should I be able to get ITVX?

2. If so, is the maintenance mode suggestion what I need to do. I found some instructions that say to power it on while holding down remote button, then press power button, and maintenance mode should appear on the screen, but it just boots up normally. Any suggestions plz

Tha nk you,

Neil

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

Midnight_Voice — Thu, 15 Feb 2024 14:33:52 GMT

@NL1-uk

Congratulations Neil, you’re a receiver of stolen goods 😛 All these boxes are owned by EE, and ownership never passes to users of them.

Did the seller prove ownership to you when you bought it?

But to avoid legal complications, just say that you are the current keeper of this box, and that what you paid over was a recognition of the transfer of keepership. Might work….

You aren’t the first person to report the loss of itvX from one of these boxes, though. You could do a Maintenance Mode update:-

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-#:~:text=Press%20and%20hold%20the%20down,the%20%27Maintenance%20Mode%27%20menu.

but I would be inclined to return it to the seller for a refund on the grounds that it isn’t as described, and besides, it wasn’t theirs to sell in the first place.

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

zulu17 — Thu, 15 Feb 2024 14:56:05 GMT

Do you have an aerial connected and have you successfully turned in to ITV1 ?

Also during the box setup process were you prompted to input your postcode.

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

NL1-uk — Thu, 15 Feb 2024 15:22:11 GMT

Hello zulu17. . thank you very much for your response

To answer your questions:

1. No. From you're question , I'm assuming that's necessary first. (I don't have an aerial, but setting up the box for my mum, who does) So if I do the setup with aerial, are there further steps to obtain ITVX?

2. No, there was no prompt (maybe because of the above(?)

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

zulu17 — Thu, 15 Feb 2024 20:07:46 GMT

@NL1-uk doing the setup with a working aerial connected should mean the ITV X app is loaded.

ITV do require people to register for ITV X and i think require a postcode entry It is a while since I went through the setup process so can't recall the precise order. The ITV support website can be used for registering.

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

NL1-uk — Thu, 15 Feb 2024 20:18:31 GMT

Thank you zulu17 I will give it a go once I can connect an aerial

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

TimCurtis — Fri, 16 Feb 2024 08:21:02 GMT

@NL1-uk

If you don't have an aerial then assuming that as you bought the box from a third party then you don't have a BT/EE TV subscription how do you expect the box to work?

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

Midnight_Voice — Fri, 16 Feb 2024 09:02:35 GMT

@TimCurtis @NL1-uk

He’s doing it for his Mum.

He will need to complete, and probably redo, the setup at her address.

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

TimCurtis — Fri, 16 Feb 2024 10:09:06 GMT

@Midnight_Voice @NL1-uk

Ooops , missed that bit.

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

NL1-uk — Fri, 16 Feb 2024 10:17:27 GMT

Thank you. My understanding is that a Freeview box has an aerial input for terrestrial TV. . . which is free. Some also have streaming apps installed, or install-able , which require an internet connection which I have, and possibly subscriptions to streaming services like Amazon video, Netflix, etc.. and access to free streaming services like BBC iPlayer and itvx and Channel 4 etc. I can access all these via my broadband connection on a tablet or my phone or a computer. What do I need this subscription for. I don't understand how having an aerial connected and tuning to ITV is going to install an app ie. iitvx on the box itself. my question was asking how do I get into this maintenance mode that I've been told about, and if I can't get into that and install itvx then this box is useless to me and it has to go back. are we saying it cannot be used outside of a EE subscription? by the way the other apps work fine on it.

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

NL1-uk — Fri, 16 Feb 2024 10:19:43 GMT

thank you I will try it somewhere where I can get a connection to an aerial but I don't really see how tuning into ITV is going to make an app install on the box itself, . . .unless I'm missing something.

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

nickmorc — Fri, 16 Feb 2024 11:26:06 GMT

@Midnight_Voice LOL CEX must be doing a naughty, as they have been selling the Pro Box since it launched .

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

zulu17 — Fri, 16 Feb 2024 11:47:26 GMT

I believe. When in aerial mode at setup which PSB channel (ITV1/STV) you receive from your Freeview transmitter determines where the STV or ITV X player is ordered in theYouview Box app lists (also certain ITV programmes are not available on ITV X if you are deemed to be in an STV region as the STV app would have them).

In Ip mode different criteria are used during setup which from a recent thread suggests would use the address of the (BT/EE) account to identify location.

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

Midnight_Voice — Fri, 16 Feb 2024 11:52:39 GMT

@nickmorc

I know 😛

(Not that I’ve got one)

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

Midnight_Voice — Fri, 16 Feb 2024 12:29:38 GMT

@NL1-uk

YouView boxes can’t call themselves Freeview boxes, because they don’t, and wouldn’t, meet the Freeview specification for certification.

But yes, the broadcast channels they tune in are all the Freeview ones, and they also load some, but not all, of the internet-delivered Freeview channels. If you have a BT/EE TV subscription, then a YouView box (any YouView box) will load additional, internet-delivered, channels courtesy of EE. If your mother has her internet with BT, even though not being an EE TV subscriber, these channels will appear in the EPG, but won’t be accessible.

YouView boxes have always had an interlock between the tuning of the terrestrial channels and their associated apps; the app versions on YouView interrogate the broadcast tunings to determine your region, so they know what adverts to show you, and will politely decline to work if the broadcast channels aren’t tuned in.

Decline to work, but not decline to appear, as far as I knew; I’m as surprised as anybody that itvX doesn’t appear in the apps on the box at present, but then you have Factory Reset it and not retuned it afterwards. And itvX is a bit of a law unto itself ever since it stopped being itv Hub. So we can’t say that itvX won’t magically reappear when you finally do tune in the broadcast channels.

And you say all the other apps on the box work fine, but have you tried Channel Four and My5? I would expect these two to knock you back, until their respective broadcast channels are tuned in.

But no, you don’t need an EE TV subscription to use the Freeview side of this box. And you don’t need Maintenance Mode, because Factory Reset is Maintenance Mode 5, the most drastic MM you can do, and you have already done it.

Further, I am betting that the itvX app is present and installed; it is probably just declining to appear. Tune the broadcast channels, and it will likely pop up.

And lastly, how far away from your Mum do you live? Even if you tune the box now, you will have to retune it when you install it for her, if she is not on the exact same TV transmitter as you.

[Note] This posting deliberately does not cover IP Mode on the Pro box, as this is only applicable to EE TV subscribers.

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

NL1-uk — Fri, 16 Feb 2024 12:59:43 GMT

Thank you so much @zulu17 @Midnight_Voice for your comprehensive & constructive advice.

I don't live very close to where this is to be used, so I can't just pop round to try it, but what you say about needing to set it up in-situ makes perfect sense.

I am hopefully going to be able to try it this weekend.

my5 works ok (after visiting my5.tv/activate and entering code displayed on TV)

channel4 Hadn't noticed before but there is no visible App - perhaps this will appear after tuning, as per ITVX (I hope)

Thanks again for the explanation - much appreciated.

Neil

Re: BT TV Box Pro 4k 1TB Freeview Youview Set Up Box - Maintenance Mode

NL1-uk — Fri, 16 Feb 2024 13:03:08 GMT

Thanks. . that's most helpful.