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Netflix

ask1988 — Thu, 22 Feb 2024 23:13:08 GMT

Hello I am currently unable to access Netflix as it keeps coming up with error code nw-4-7 hasn’t happened before I’ve tried resetting everything Netflix say it’s a vpn problem but nothing seems to be working.

Re: Netflix

zulu17 — Thu, 22 Feb 2024 23:24:37 GMT

According to NETFLIX own documentation

https://help.netflix.com/en/node/14560#

“If you experience the error code NW-4-7, it usually means there's information stored on your device that needs to be refreshed, or that there's a network connectivity issue. Follow the troubleshooting steps for your device below to resolve the issue.” ( the link enables you to see their advice for the device you are using )

Re: Netflix

ask1988 — Thu, 22 Feb 2024 23:28:52 GMT

Thanks for the reply

I’ve tried this already and I’ve contacted my isp which have said it’s a Netflix issue and Netflix have said it’s an internet vpn issue.

Re: Netflix

zulu17 — Thu, 22 Feb 2024 23:41:37 GMT

So which device are you watching on ?

Re: Netflix

ask1988 — Fri, 23 Feb 2024 07:59:45 GMT

Mainly through my bt box.

Re: Netflix

NigelB72 — Fri, 23 Feb 2024 08:02:15 GMT

@ask1988 Do you have an active BT TV subscription or is it one you have retained from an old subscription? Or, is it a box that you have purchased via a third party retailer?

Do you have the model number?

Re: Netflix

ask1988 — Fri, 23 Feb 2024 16:11:05 GMT

Yes active subscription. I feel it is a WiFi issue as it’s not working on any devices and my step daughter has her own account and that’s not working either.

Re: Netflix

NigelB72 — Fri, 23 Feb 2024 17:13:56 GMT

Ahh ok. I'd suggest trying the self help that @zulu17 recommended

Re: Netflix

ask1988 — Wed, 28 Feb 2024 17:31:53 GMT

This problem is still occurring Bt have taken me through every step possible including resetting everything from bt box, modem, hub and have no sent me a new hub but it’s still happening.

Re: Netflix

ask1988 — Wed, 28 Feb 2024 18:21:33 GMT

Check your network

く

✅Netflix server 1

❌Netflix server 2

nw-4-7

❌Netflix server 3

nw-4-7

✅Internet connection

Couldn't connect to Netflix. Please try again streaming device. For more information, visit