This topic

New youview box supplied. BUT.

Cliff — Fri, 23 Feb 2024 10:31:55 GMT

I had a replacement T2100 youview box supplied about a week ago.All seems to work OK .I always get atmospheric interference,heavy rain is a nightmare,usually on the BBC & ItV CHANNELS.On my old box i could for instance go to the BT sports channels & there was no interference at all same on a few of the other freeview cxhannels.I could go to the Iplayer or my recordings & get no interference,but not with the new box the sport channels ,my recordings and iplayer along with other apps,all breaking up & really unwatchable,so what has changed in the new box.The sport is now TNT & bt tv is EE i believe so have they changed something to make this happen.

Re: New youview box supplied. BUT.

DarrenDev — Fri, 23 Feb 2024 12:09:39 GMT

The sport channels and iPlayer are delivered over the internet. There haven't been any changes on our side for a while.
How is your TV Box connected to your BT Smart Hub? Is it wired directly? Or via powerline adapters?

Re: New youview box supplied. BUT.

Cliff — Fri, 23 Feb 2024 19:07:41 GMT

Hi Darren
It's wired directly ,ethernet cable

Re: New youview box supplied. BUT.

DarrenDev — Fri, 23 Feb 2024 20:41:22 GMT

In which case, this isn't going to be an easy one to diagnose.
Your best bet would be to try a factory reset of the box first. If no change, give the helpdesk a call and they'll run through some diagnostics before then raising it with the back end team who can run advanced diagnostics on the connection between your box and the internet.

Re: New youview box supplied. BUT.

Cliff — Sat, 24 Feb 2024 10:53:24 GMT

Darren.
Thanks,.i'll try the reset & hope it sorts it.

Re: New youview box supplied. BUT.

Cliff — Sat, 24 Feb 2024 11:31:26 GMT

I've reset the box.Lots of blue sky here at the moment,currently no interference on any BBC or ITV channels or the TNT sports.When the weather acts up will let yo know if the TNT sport channels are ok unless there is a way to determine that they are being received via the internet.During the box set up it did say that any EE subscriptions were being set up.

Re: New youview box supplied. BUT.

DarrenDev — Sat, 24 Feb 2024 11:33:14 GMT

TNT Sports channels are always delivered via the internet. If the weather also affects the TNT Sports channels then that would be a broadband fault.

Re: New youview box supplied. BUT.

Cliff — Sat, 24 Feb 2024 11:41:09 GMT

OK,so what does that mean " broadband fault "

Re: New youview box supplied. BUT.

Cliff — Sat, 24 Feb 2024 11:43:10 GMT

Just to add that the weather has never affected the sports channels in the past.

Re: New youview box supplied. BUT.

DarrenDev — Sat, 24 Feb 2024 11:46:08 GMT

Let's cross that bridge when we come to it. Hopefully it won't happen

Re: New youview box supplied. BUT.

Midnight_Voice — Sat, 24 Feb 2024 14:49:05 GMT

@Cliff

If it rains, and water gets into the broadband infrastructure, cabinets, cables underground or overground, disrupting your broadband signal, that’s a broadband fault.

Qualitatively different from rain affecting terrestrial TV reception.

Also, either problem would likely affect other channels, not just one.

The point being made here is that it is difficult to think of a possible single cause for the disruption of both terrestrial aerial reception and broadband reception, as they are such different things. Unless your house has a serious water leak of course, e.g. a leaky roof; and I think you would have noticed that.

Re: New youview box supplied. BUT.

gomezz — Sat, 24 Feb 2024 20:45:16 GMT

One thing that might affect both is if the aerial cable is poorly routed and allowing water from outside to wick along the cable and into the box. But then that would usually result in a Poof! and a totally dead box.

Re: New youview box supplied. BUT.

Cliff — Thu, 29 Feb 2024 10:59:24 GMT

This is getting worse.Yesterday i noticed a change in the EPG,the letters EE appeared in the top left hand corner & the whole thing was so slow it was painful,if i selected an program it eventually moved to it & the item was now coloured.I gave up on it & went to my TV tuner which worked fine.This morning i switched on i eventually got an incomplete EPG tried to select a channel & couldn't,couldn't get to settings,i was going to reset the box,then the EPG what there was of it disappeared completely.I tried switching the box off ,it went through thr loading process & then nothing,just a blank screen.

Yesterday i managed to get to the prime app,it started,then disappeared & reverted to the the chat at the end of the ITV football.

Re: New youview box supplied. BUT.

Cliff — Thu, 29 Feb 2024 11:02:03 GMT

Re: New youview box supplied. BUT.

Anonymous — Thu, 29 Feb 2024 11:14:31 GMT

Sounds like you've been sent another duff box. There have also been a few reports of the software update to EE branding killing a few older boxes. I think you need to get on the phone again for another replacement.

Re: New youview box supplied. BUT.

Cliff — Thu, 29 Feb 2024 11:32:24 GMT

I switcded on again,managed to somehow get to settings & reset the box,it's going through the guide set up at the moment,will get back when it's finished & i've checked if it works.

Re: New youview box supplied. BUT.

Cliff — Fri, 01 Mar 2024 11:10:01 GMT

UPDATE.

Reset the box twice yesterday checked software,on latest .The epg loaded ok this morning,raining heavily here,bbc 1 & 2 unwatchable but seem ok in HD.itv seem ok.

Regarding Darrens info regarding TNT sports being from my broadband connection,i left it on ,all seemed ok but then the picture started freezing & restarting.,iplayer seems ok.

Only have a couple of recordings on this box but they play ok,no breaking up.BBC1 & 2 ,also unwatchable through my TV tuner,it has it's own aerial connection,not connected from an aerial out from the youview box.Will see how things go over the weekend.

Re: New youview box supplied. BUT.

Cliff — Wed, 13 Mar 2024 10:15:41 GMT

An update.

Haven't got around to contacting BT again about the box,other issues to deal with at the moment.I've reset the box ,must be 5 to 6 times now.

I tried watching the football last night & the picture would freeze & come back on again.I tried something using the discovery plus app,It's available through my TV apps,not on the youview box apps..I don't normally watch discovery but i was playing around a few days ago & noticed a sport thing,i clicked it & the arsenal match was there,i clicked it & was offered ,start from beginning or live,i clicked live & there it was ,no freezing or sound loss.I'm assuming that it was all coming from TNT sports.(Broardband),same commentary team etc.So why would the picture through the youview box freeze but the discovery app be ok,no issues.

I'll check it out again ,other matches tonight & Thursday,if it works i suppose it's a work around for now.

Re: New youview box supplied. BUT.

Anonymous — Wed, 13 Mar 2024 10:45:46 GMT

Apart from the two sets of hardware being completely different, the delivery methods of the streams is also different. It would be worth trying the iPlayer app on the BT box to see if there are issues there.

Without trawling back through this & your original thread, are you using a BT Hub & connected to it directly?

Re: New youview box supplied. BUT.

Cliff — Wed, 13 Mar 2024 11:05:45 GMT

Yes smart hub 2 ,connect direct ethernet cable.