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EETV App

SandraR — Fri, 23 Feb 2024 17:46:42 GMT

I cannot login to the EE TV app on my phone or on iPad using BT login details . BT customer for Broadband and TV get error code AJ910 . Any one help?

Re: EETV App

Les-Gibson — Fri, 23 Feb 2024 18:34:43 GMT

It seems to be a known problem on ios devices, enter AJ910 into the search bar above

Re: EETV App

DarrenDev — Fri, 23 Feb 2024 20:44:32 GMT

AJ910 means no TV subscription was found on the BT ID or EE ID you logged in with. Check out the instructions in this article to make sure you're the account holder, not account manager:

https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-online-player

If you don't get anywhere with that, email me at tv.apps@ee.co.uk and I'll investigate further - don't forget to put in the email your BT account number and the BT ID or EE ID you're trying to log in with.