This topic

NOW TV not activated after upgrade

JosePujols — Sat, 02 Mar 2024 21:09:28 GMT

I've upgraded my TV package today at 2-54pm to the Full Works.

As of now, the sky sports and sky cinema are still not active.

TNT sports is working fine though.

Is it normal to take this long for an activation to go through?

Re: NOW TV not activated after upgrade

Brucemeister5 — Sun, 03 Mar 2024 07:52:50 GMT

In my experience that sort of upgrade for an existing customer should not take that long. There have been reports on here of changes to NOW channels causing problems going back for quite some time, however.

Re: NOW TV not activated after upgrade

Brucemeister5 — Sun, 03 Mar 2024 08:01:35 GMT

I notice that the graphic on the website for the channel list for the Full Works package shows the Eurosport channels as not being HD. Perhaps someone who has the Full Works package could confirm that this is incorrect?

Re: NOW TV not activated after upgrade

Brucemeister5 — Sun, 03 Mar 2024 08:28:53 GMT

@JosePujols Which package were you upgrading from? Did you have TNT Sports before upgrading ?

Re: NOW TV not activated after upgrade

Andrew24 — Sun, 03 Mar 2024 09:03:34 GMT

I can confirm the Eurosport channels are HD on my Full Works package.

Re: NOW TV not activated after upgrade

JosePujols — Sun, 03 Mar 2024 09:33:55 GMT

I had the £20 per month entertainment package.

I’ve just checked and still no sky sports, boost, or cinema yet.

Re: NOW TV not activated after upgrade

Brucemeister5 — Sun, 03 Mar 2024 09:41:15 GMT

Ok, so you didn’t previously have TNT Sports, but you have now. That suggests to me that there is still an ongoing problem with adding NOW channels which seems to have been happening for months now.

Re: NOW TV not activated after upgrade

JosePujols — Sun, 03 Mar 2024 09:45:40 GMT

Thanks for confirming.

what is the quickest way to get this sorted, i assume I'm not watching the city-United derby later today?

Re: NOW TV not activated after upgrade

Brucemeister5 — Sun, 03 Mar 2024 10:50:02 GMT

You could check to see if you can watch the match via the NOW app.

I think that a Mod needs to pick this up on here to find out exactly what’s going on. Previous posters have suggested that the problem does not get resolved until the next billing cycle which is a disgrace! If that is the case a Mod needs to ensure that you are adequately compensated for the inconvenience caused.

Re: NOW TV not activated after upgrade

JosePujols — Sun, 03 Mar 2024 11:35:19 GMT

Unfortunately it's not activated in the app either.

@DarrenDev is this the same issue i had last time?

Re: NOW TV not activated after upgrade

Brucemeister5 — Sun, 03 Mar 2024 13:38:11 GMT

@JosePujols In responding to your original post, I was not aware that you have previously had issues which may or may not have some bearing on your current problems. I appreciate that some issues are more complex than they may first appear.

Re: NOW TV not activated after upgrade

JosePujols — Sun, 03 Mar 2024 13:41:57 GMT

No problem @Brucemeister5 i appreciate your help.

I've had several issues previously with orders being stuck, this is nothing new to BT.

@Darrendev was really helpful with my last issue, hopefully he can assist again.

Re: NOW TV not activated after upgrade

JosePujols — Mon, 04 Mar 2024 19:43:33 GMT

Can i ask if a mod is looking at this or if i need to go through the telephone route?

I still have no Sky sports or Sky cinema 48 hours after i ordered the upgrade.

Thanks

Re: NOW TV not activated after upgrade

PaddyB — Mon, 04 Mar 2024 20:15:59 GMT

Hi @JosePujols,

Thank you for posting. I'm sorry if the Sky Sports and Cinema still haven't been activated following your upgrade order. When you look at the order in your My BT does it show the order still being open or as complete?

If you send me your details, I can run a few checks. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: NOW TV not activated after upgrade

JosePujols — Mon, 04 Mar 2024 20:22:31 GMT

Thanks Paddy.

The order is showing as open. I've had several previous issues with orders not going through properly. Previously DarrenDev helped me resolve a similar problem and that took almost 2 weeks to sort.

I've replied to your PM as requested.