This topic

Login to now TV not recognising email

Matt6682 — Sun, 31 Dec 2023 12:08:27 GMT

Hi,

Recently got new mobile while trying to log in to now TV app keeps coming up with email not recognized. My now subscription is linked to my BT account. Have contacted now they suggested to contact BT.

Re: Login to now TV not recognising email

zulu17 — Sun, 31 Dec 2023 15:36:46 GMT

Hi @Matt6682

is the email still usable on other devices for login and launching Now ?

Is there anything unusual about the new mobile (is it sourced from Uk stock or imported) ?

Re: Login to now TV not recognising email

Matt6682 — Sun, 31 Dec 2023 15:39:54 GMT

Yes can still login on other devices.

No phone is from Tesco UK.

Re: Login to now TV not recognising email

zulu17 — Sun, 31 Dec 2023 16:01:59 GMT

As its a new mobile are all the firmware and software updates been applied ?

Re: Login to now TV not recognising email

Matt6682 — Sun, 31 Dec 2023 16:04:52 GMT

Thankyou I've resolved the issue

Re: Login to now TV not recognising email

andybeach007 — Mon, 04 Mar 2024 15:03:00 GMT

@Matt6682 Can you share the solution please?