This topic

I did a factory reset on my BT tv box but now can't get past start page, button doesn't work.

Dottyaboutdals — Wed, 13 Mar 2024 22:09:23 GMT

Re: I did a factory reset on my BT tv box but now can't get past start page, button doesn't work.

zulu17 — Wed, 13 Mar 2024 23:02:02 GMT

Hi @Dottyaboutdals

Suspect that your remote has lost it pairing to the TV Box Pro when you did the factory reset.

see

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have/resetting-your-remote-control-3

Re: I did a factory reset on my BT tv box but now can't get past start page, button doesn't work.

Dottyaboutdals — Thu, 14 Mar 2024 08:41:39 GMT

Hiya, I've already re-paired the remote but still can't move on from the start page

Re: I did a factory reset on my BT tv box but now can't get past start page, button doesn't work.

gavinlambourne — Thu, 14 Mar 2024 10:13:01 GMT

Hi @Dottyaboutdals - as already suggested this does sound like a remote pairing issue, I'm not aware of any other current issues that would cause this.

Have you tried both the key sequences in the linked instructions and/or changing the batteries in the remote control?

Thanks
Gavin