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EE TV picture Quality

Todd99 — Sat, 16 Mar 2024 19:09:08 GMT

Hello just recently switched from Sky Q to EE TV as the price was a lot better happy with the overall experience but the only noticeable difference is picture quality I have the EE fibre broadband gets 72 download speed but only on bt sport ultimate seems clear the normal hd programs seem abit pixilated not horrendous but just noticeable for me after coming from sky Q

Re: EE TV picture Quality

SoupDragon57 — Sat, 16 Mar 2024 20:53:43 GMT

@Todd99 How is your EE TV box connected to the internet? WiFi or Ethernet cable?
BT Sport Ultimate is quite bandwidth heavy (45Mbps upwards). If you have other internet usage at the snare time or the WiFi signal is not great, it just won't be enough.
If you are using WiFi, try connecting via an Ethernet cable to see if there is a difference. Also make sure noone else is doing something intensive on the internet (e.g. gaming)

Re: EE TV picture Quality

Todd99 — Sat, 16 Mar 2024 21:35:27 GMT

So it’s connected via WIFI yes but the distance is maximum 4 meters away the wifi is only across the room tnt sport ultimate is picture quality is nice and clear but the normal hd channels for example sky sports HD or itv 1hd as clear I know ultimate is enhanced but even when I had sky the hd channel were clearer than this but maybe it’s because of the ethanet

Re: EE TV picture Quality

SoupDragon57 — Sat, 16 Mar 2024 22:10:56 GMT

@Todd99 is definitely try using an Ethernet cable, even if only to test it.

Re: EE TV picture Quality

Todd99 — Sun, 17 Mar 2024 08:24:50 GMT

Ok the only other thing is I plug my Xbox into the Ethernet will that affect it aswell? I don’t usually play Xbox whilst tv is on but my partner may watch tv if I’m on xbox

Re: EE TV picture Quality

Midnight_Voice — Sun, 17 Mar 2024 09:08:40 GMT

@Todd99

While you partner is watching something from the internet on TV, start gaming on the Xbox, and enquire if that affects the PQ on the TV or not.

Re: EE TV picture Quality

Todd99 — Sun, 17 Mar 2024 09:36:18 GMT

Yes I will check but for example yesterday we was both watching itv 1 HD just seem slightly pixilated I wasn’t on gaming just using our phones I get 72 download so should be enough I’d of thought

Re: EE TV picture Quality

Anonymous — Sun, 17 Mar 2024 10:30:42 GMT

With no punctuation it's hard to make out the first post, but you appear to b saying that 4k was OK but HD wasn't, Is that the case? If so it isn't going to be a bandwidth issue.

How were you watching each chanel, Pro Box EPG, Pro Box app, something else? I believe the Discovery+ app will deliver whatever the line is capable of but everything else requires an HD add-on. Have you subscribed to that?

Re: EE TV picture Quality

Todd99 — Sun, 17 Mar 2024 10:58:51 GMT

Sorry for the misunderstanding and yeah I have subscribed to all the hd channels the picture is clearer than the standard chancels but just thought it wasn’t as clear as when I had sky I’m using the EE TV Box pro I can understand that sky was via satellite dish so guess that makes a difference just maybe it’s me lol

Re: EE TV picture Quality

TimCurtis — Sun, 17 Mar 2024 11:40:51 GMT

@Todd99

Are you using an aerial for the Freeview channels or is the box in IP mode where all channels are via the internet?

Re: EE TV picture Quality

Midnight_Voice — Sun, 17 Mar 2024 11:52:22 GMT

@Todd99

When you say you have subscribed to all the HD channels, do you mean that you have Boost?

While Now’s default HD is better than SD, it’s only 720p, while Full HD is 1080p, but you only get that with Boost.

Broadcast or IP terrestrial channels described as HD should be 1080p, though.

So your PQ may vary depending on what you are watching.

A further consideration is upscaling; if you have a 4K TV, then something has to invent the extra pixels to fill that screen; 3 out of every 4 for 1080p HD, and 8 out of every 9 for 720p.

If you are watching any 4K content from the Pro box*, make sure it is this doing the upscaling, and outputting a 4K signal. Otherwise the 4K gets busted down to Full HD (or worse!) by the Pro box, and the TV has to guess what’s gone missing when it upscales it back to 4K again.

*and possibly even if you aren’t; your Pro box may be a match for, or even better at, upscaling than your TV is. I judged my LG GX TV better at upscaling than my DTR-T4000, so while there wasn’t much 4K content on that, I let my TV do the upscaling; but now there is more 4K to be had, I let the T4000 do the upscaling of HD and SD. The difference was only ever slight anyway.

Re: EE TV picture Quality

Todd99 — Sun, 17 Mar 2024 19:17:01 GMT

So I have the HD and 4K package but I don’t NOW boost if that’s what you mean today purchased a wired connection from broadband to the pro box and can’t see any difference really and I don’t know how to see or set that what you explaining that’s out of my depth lol my tv is 55 inch Hisense 2021 Qled model I understand Hisense isn’t as good as your Samsungs and LG’s but I’m sure sky PQ was better on normal HD than this that’s all

Re: EE TV picture Quality

Midnight_Voice — Sun, 17 Mar 2024 21:46:15 GMT

@Todd99

I’m pretty sure the HD and 4K add-on does include Now Boost. The easy way to tell is to watch a Now channel via your Pro box EPG and then try to start Now on something else (a phone will do) using your EE TV credentials. If it lets you, and doesn’t say you have exceeded your streams limit, then you have Boost.

I’m pretty sure your Hisense is a 4K TV, though I’d need the model number to be absolutely sure. But it may well say 4K or UHD on the box it came in, or the user’s manual with it, or even on the TV itself.

A problem we have seen reported in the past is that some TVs allow you to tweak the settings for the broadcast picture and the picture for each HDMI input separately. Great for perfectionists, but it can mean that a user will get the broadcast picture perfect, and then find the HDMI inputs look inferior.

So there’s usually a setting, when you have got the picture just how you want it on one source, to ‘apply to all inputs’, and this is worth doing.

I’ll walk you through checking the Pro box is outputting 4K tomorrow when I can rehearse the steps on my YouView box. It’s fairly straightforward, I just have to get the names on the options right.

Re: EE TV picture Quality

Todd99 — Sun, 17 Mar 2024 21:53:22 GMT

Okay thank you and I’ll get the model number to you tomorrow but I’m sure when I bought it stated it had quantum dot technology but I’ll get the number tomorrow I’ve got new 2023 Q led hisense in the bed room and the PQ seems better so could be the tv

Re: EE TV picture Quality

zulu17 — Sun, 17 Mar 2024 22:05:20 GMT

For info -

The HD/4K addon on EETV Big Sport/Entertainment/Big Entertainment/Full Works packs sold by BT should be the Combi addon which includes Now Boost. Probably the easiest way to check on the Box Pro is to open the Now app go along top to settings which opens "My Account" which lists all the Now memberships which are active and who they are billed by.

Re: EE TV picture Quality

Todd99 — Sun, 17 Mar 2024 22:06:30 GMT

And no I’m not its over WiFi yeah so could be possibility

Re: EE TV picture Quality

Todd99 — Sun, 17 Mar 2024 22:08:07 GMT

But does the boost make itv bbc ect into 1080p tho or is that just for NOW TV app?

Re: EE TV picture Quality

Midnight_Voice — Sun, 17 Mar 2024 22:18:33 GMT

@Todd99

Boost works for the Now app and for the Now channels in the EPG, but that all, I believe. Mind you, it’s a big ‘all’ 😛

But this is why the 4K and HD add-on, which includes Boost, is better value, as it costs the same as Boost alone, and works for the TNT channels as well.

The Freeview HD channels in the EPG will be HD no matter what.

Re: EE TV picture Quality

Todd99 — Sun, 17 Mar 2024 22:21:18 GMT

yeah still a lot yes I have the HD 4K add on but not boost are you saying I need the boost for the NOW channels on the EPG to be in hd or will they be in HD with the add on I have

Re: EE TV picture Quality

Midnight_Voice — Sun, 17 Mar 2024 22:49:47 GMT

@Todd99

You have got the Boost, or should have.

@zulu17 and I have given you two different ways of checking it.