This topic

Cannot play HD recordings (Error code IPC6041)

blissett — Sat, 16 Mar 2024 08:48:28 GMT

I am unable to watch most HD programmes that I record on TNT Sports, Eurosport and Now as I receive the message ‘Recording unavailable’ error code IPC6041. As an example if I record TNT Sports, I can watch programmes recorded in SD but not HD. It’s a similar result for, for example, Sky Nature and Sky Sports Premier League. However, a real oddity is that I can watch recorded Eurosport 2 HD programmes, but not Eurosport 1 HD programmes.

it doesn’t appear to matter if I record at the time of viewing or from the guide.

I have all the channels included in my package.

Re: Cannot play HD recordings (Error code IPC6041)

DavidM — Sat, 16 Mar 2024 08:55:58 GMT

Hi @blissett and welcome back.

It's been a long time but great to see you again. Sorry you're seeing the IPC6041 error code. Can you try the help at What do the EE TV error codes mean? | BT Help and let me know how you get on?

Cheers

David

Re: Cannot play HD recordings (Error code IPC6041)

blissett — Sat, 16 Mar 2024 10:22:41 GMT

Thanks for your reply. I followed the steps but they made no difference.

Re: Cannot play HD recordings (Error code IPC6041)

blissett — Sat, 16 Mar 2024 10:26:58 GMT

Actually, I didn’t click on update apps as the software information stated that the last check was today. However, I’ve just clicked to update apps and received a message to say ‘We can’t update your apps’. I’ll try bt.com/tverrors

Re: Cannot play HD recordings (Error code IPC6041)

blissett — Sat, 16 Mar 2024 10:29:36 GMT

I can’t find the solution

Re: Cannot play HD recordings (Error code IPC6041)

DavidM — Sat, 16 Mar 2024 10:37:43 GMT

Thanks for checking that @blissett

How is the box connected? Is it wireless or cable? Are you using any extenders or adaptors?

Cheers

David

Re: Cannot play HD recordings (Error code IPC6041)

blissett — Sat, 16 Mar 2024 10:55:27 GMT

The box is connected by cable to extenders

Re: Cannot play HD recordings (Error code IPC6041)

DavidM — Sat, 16 Mar 2024 11:05:40 GMT

Thanks again @blissett . Are you able to connect directly to the hub for testing?

Cheers

David

Re: Cannot play HD recordings (Error code IPC6041)

blissett — Sat, 16 Mar 2024 12:06:37 GMT

Not without disconnecting everything and lugging it upstairs, which I would rather not do.

It just seems very odd that I can watch TNT, Eurosport and Sky (Now) HD channels but can’t record (and watch) them with the exception of Eurosport 2. There doesn’t seem to be any logic to it.

Re: Cannot play HD recordings (Error code IPC6041)

blissett — Mon, 18 Mar 2024 12:32:07 GMT

I have plugged the BT box directly into the router but it made no difference.

Re: Cannot play HD recordings (Error code IPC6041)

RobbieMac — Mon, 18 Mar 2024 13:13:32 GMT

Thanks for posting back and trying all the self help suggested @blissett

Sorry you're still having these problems. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Cannot play HD recordings (Error code IPC6041)

gavinlambourne — Mon, 18 Mar 2024 15:07:22 GMT

Hi @blissett - please can you try and play one of the TNT Sports HD recordings that are failing and giving the IPC6041 error message.

When you get the IPC6041 error message on screen there should be a button named "help" or "resolve".

If you select this button it should fix the issue for you and you shouldn't see the issue again.

Please can you try this and let me know.

Thanks
Gavin

Re: Cannot play HD recordings (Error code IPC6041)

blissett — Mon, 18 Mar 2024 15:26:39 GMT

I had tried that but it made no difference. I’ve resolved the issue by doing a factory reset.