This topic

NOW TV via BT TV - subtitles

mairetheresa — Wed, 29 Nov 2023 17:10:15 GMT

Hello

I would like subtitles on NOW TV (accessed via BT TV) - but the NOW TV website instructions point to a different set of settings from those that I can see? Has anyone managed to do this please?

Re: NOW TV via BT TV - subtitles

Midnight_Voice — Wed, 29 Nov 2023 20:07:19 GMT

@mairetheresa

The Now app on YouView boxes does not support subtitles.

The YouView box supports subtitles, and Now supports subtitles, but the combination of the two does not.

It is quite beyond me why BT TV can’t knock the heads of its two major partners together and get this fixed.

If the TV you are watching YouView on supports Now, I suggest you watch on that if you want subtitles.

If it doesn’t, a Roku Express, HD (£20) or 4K (£30) is an inexpensive way of getting Now with subtitles, plus loads of other apps you might enjoy,

Re: NOW TV via BT TV - subtitles

mairetheresa — Wed, 29 Nov 2023 20:19:24 GMT

Oh ok thank you. Sorry for ignorance but what are they and where do you get them from?

Re: NOW TV via BT TV - subtitles

Midnight_Voice — Wed, 29 Nov 2023 22:26:38 GMT

@mairetheresa

They are little streaming devices, which plug into a spare HDMI port on your TV and provide all the catchup apps for BBC, itv, Channel Four, My 5, plus all the main subscription streaming apps, like Now, Prime, Apple TV, Paramount, Disney, Netflix, and so on.

Here are some details:-

https://www.roku.com/en-gb/products/players

Amazon, Curry’s, Argos, all can supply them, and rather cheaper than the prices Roku show.

I have an Express tacked under the bezel of my TV, bottom left. (They give you a sticky pad to do this with). It’s ever so neat, and just looks like part of the TV. And it’s a great deal faster than the same apps on my YouView box, so I often use it instead of that, even for apps on the YouView box with the same functionality,

Re: NOW TV via BT TV - subtitles

mairetheresa — Thu, 30 Nov 2023 07:41:46 GMT

You've been so helpful, thank you.

Re: NOW TV via BT TV - subtitles

NickBS — Tue, 19 Mar 2024 08:39:10 GMT

Good news - subtitles are now available on the Now app on all EE TV boxes. Let us know if you have any issues.

Re: NOW TV via BT TV - subtitles

gomezz — Tue, 19 Mar 2024 12:19:42 GMT

When you say "all EE TV boxes" do you mean all, even the much older models?

Edit: Can confirm subtitles are now working on the Now TV app on my DTRT4000 - tested on Sky Sports News.

Re: NOW TV via BT TV - subtitles

Anonymous — Tue, 19 Mar 2024 13:31:00 GMT

@NickBS

Just checked mine & it doesn't work, so how has this been implemented, app update or general software update? My Now app is 9.2.13 & the Pro Box has been telling me for months that it can't update apps.

Re: NOW TV via BT TV - subtitles

Midnight_Voice — Tue, 19 Mar 2024 14:48:37 GMT

@NickBS @gomezz @mairetheresa

Confirmed working on my T4000, T2100, and even my retail YouView T2000.

Not (yet?) driven off the remotes’ SUB buttons; you have to pause, and the select the speech bubble icon.

But I’m not looking a gift horse in the mouth.

It does explain the bone-cracking sound the boxes emitted a little while ago, though; it must have been the sound of two heads being knocked together 😛

Re: NOW TV via BT TV - subtitles

Midnight_Voice — Tue, 19 Mar 2024 14:52:10 GMT

@Anonymous

Mines Now 9.2.13 also.

Try the Pause method I describe instead, if you’ve been trying to get SUB to work.

Re: NOW TV via BT TV - subtitles

Anonymous — Tue, 19 Mar 2024 16:53:08 GMT

@Midnight_Voice

Now I'm confused as @gomezz said he tested it on Sky News, but pause has never worked on live Now channels.

Re: NOW TV via BT TV - subtitles

Midnight_Voice — Tue, 19 Mar 2024 17:24:54 GMT

@Anonymous

@gomezz said Sky Sports News, though I don’t know if that makes any difference.

And as far as I know, the SUB button has always worked on the Now channels in the EPG.

So we are talking about the Now app on the Pro, or other YouView, box here. Where - my turn to be confused - I can’t see how to toggle subtitles on and off for the live channels in the Now app, except by going into an On Demand programme, where you can toggle it, and then going over to the live channel, where the setting will persist, at least.

Is that the only way, or am I missing something?

Re: NOW TV via BT TV - subtitles

Anonymous — Tue, 19 Mar 2024 17:44:01 GMT

Just checked Sky Sports News also but again, being a live channel, Pause doesn't do anything & nor does Sub. But @gomezz did say it was using the app. The only thing I can think of is that Sky Sports News was transmitting a previously recorded program at that time.

It would be really useful for @NickBS to clarify exactly what's been fixed & how.

Re: NOW TV via BT TV - subtitles

garybs29 — Tue, 19 Mar 2024 17:47:08 GMT

So Nick posted a sfollows -

"Good news - subtitles are now available on the Now app on all EE TV boxes. Let us know if you have any issues."

So to me I don't see where the confusion etc lies, he clearly says on the app

Re: NOW TV via BT TV - subtitles

BillyM — Tue, 19 Mar 2024 18:07:30 GMT

@Anonymous no need to press pause to access subtitles, try using the up arrow (above OK) on the Pro remote. This works for me for on-demand and for live streams via the NOW app on my BT Pro box.

Re: NOW TV via BT TV - subtitles

Midnight_Voice — Tue, 19 Mar 2024 18:09:59 GMT

@garybs29

The Now app shows both live and on demand programmes.

We get subtitles now via Pause, on On Demand programmes, but you can’t pause Live programmes.

Thats the conundrum to be solved, though @BillyM may just have solved it.

Re: NOW TV via BT TV - subtitles

Midnight_Voice — Tue, 19 Mar 2024 19:29:22 GMT

@garybs29 @BillyM @gomezz

Up arrow works even on my T2110, to give the choice of various options, including Subtitles, in both Live and On Demand.

So that’s how you do it on Live…,

Re: NOW TV via BT TV - subtitles

zulu17 — Tue, 19 Mar 2024 23:38:54 GMT

Would have been good if they had also introduced pause/rewind of live TV in the EE TV Now app when rolling out the subtitle fix. That is really desirable when watching sport by the app.

Re: NOW TV via BT TV - subtitles

mairetheresa — Wed, 20 Mar 2024 07:19:07 GMT

@zulu17 I don't understand? Isn't Now TV a streaming service and not Live

Re: NOW TV via BT TV - subtitles

Anonymous — Wed, 20 Mar 2024 07:32:34 GMT

@zulu17

That's why up until recently I used a Now/Roku stick, as that was one of the few devices to support pause. But I was under the impression that pause was supported in the EPG multicast stream? At least Now list the BT boxes as supported, but my sub is direct with Now so I couldn't use it. But I've just bought a new Samsung TV & the app in that supports pause, so the stick is now retired.

@mairetheresa

The Now platform also carries Sky Sport.