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EE TV Pro Box

ShavedApe — Thu, 21 Mar 2024 18:36:29 GMT

Received a new tv box Pro today set it up but its missing channels like bbc 1 and 2 itv 1 and channel4

I chose to stream channels rather than use an ariel but my old bt Pro box got those channels fine.

There isn't an option to retune anywhere and I tried both wired and WiFi connection.

I reset the box and got the same amount of channels.

The set up finds 133 channels but after set up it says 42 free channels and 133 subscription channels.

Does anyone know how I get the basic free view channels ideally without resetting the box again? Please

Re: EE TV Pro Box

zulu17 — Fri, 22 Mar 2024 10:21:54 GMT

Is this still a problem today as I believe typically the boxes will receive EPG channel changes on a daily basis ?

Was the new box supplied as a result of s new or modified TV package where some changes to the TV service would occur or to replace an existing faulty or older model box where it should just be a plug in and setup routine

Re: EE TV Pro Box

DarrenDev — Fri, 22 Mar 2024 12:25:46 GMT

If it's streaming channels then channels 1-5 will be in TV Guide 1-5. Are you maybe trying to find them at 101-105 by mistake?
I can't think of any scenario where it'd find IP channels but miss 1-5.

Re: EE TV Pro Box

ShavedApe — Fri, 22 Mar 2024 12:53:57 GMT

I checked the guide already and checked both 101 and 1 I even went all the way to the end of the channel list to make sure it wasn't there. Not missing 5 by the way that's there and is the channel that comes on if you press 1

Re: EE TV Pro Box

zulu17 — Fri, 22 Mar 2024 13:02:10 GMT

Only a bit of speculate thinking but some of the ip channels and their LCN positions re determined by the location logic .. eg regional, national decisions as to which BBC/Itv/ English/welsh/Scotland channels to provide. 5 doesn't have a national or regional variant.

The original post suggests that some but not all ie about 11 or so in total of the IP Freeview channels were missing. Ie only 42 were on the box.

Re: EE TV Pro Box

DarrenDev — Fri, 22 Mar 2024 13:01:16 GMT

OK, that's interesting - your TV Box Pro hasn't set your TV region correctly, despite being told that it should receive England North West. I've not see that happen before.
It does only show that your box has tried once though - yet you say you'd tried a reset already?
It should show an option to retune from the TV Channels option in Settings. If it doesn't then could you please try a factory reset again.

Re: EE TV Pro Box

ShavedApe — Fri, 22 Mar 2024 13:03:50 GMT

Just checked it now and it looks like you may be correct. It had a message saying a returned was needed and now in the settings there is an option to returned also.

Thank you for the reply.