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Ex BT TV customer EE TV AJ910

Terry3333 — Mon, 25 Mar 2024 16:38:47 GMT

Hi,

can’t seem to watch my purchases on the EETV app

just get error AJ910

I am no longer a customer / subscriber but these are purchases made when I was a BT customer.

Any ideas how to watch what I purchased ?

Thanks for any help ☺️

Re: Ex BT TV customer EE TV AJ910

Anonymous — Mon, 25 Mar 2024 17:29:02 GMT

Check out the following thread @Terry3333 :

https://community.bt.com/t5/EE-TV-YouView/BT-TV-App-error/td-p/2308090

It looks like it can be resolved, but I sense the additional complication here is you will no longer be able to complete the steps without an account.

Probably one for a mod, @DarrenDev or @David_H ?

Re: Ex BT TV customer EE TV AJ910

DarrenDev — Mon, 25 Mar 2024 18:05:44 GMT

When did you close your TV account? It can take a few days for the system to update after you leave.
Feel free to email me at tv.apps@ee.co.uk with your BT ID and old BT account number.

Re: Ex BT TV customer EE TV AJ910

Terry3333 — Mon, 25 Mar 2024 18:25:00 GMT

Thanks I’ll check that out

see what I can do

Re: Ex BT TV customer EE TV AJ910

Terry3333 — Mon, 25 Mar 2024 18:25:59 GMT

Hi thanks

about a year ago

and was using the EE TV app since but now have this error problem

Re: Ex BT TV customer EE TV AJ910

Terry3333 — Mon, 25 Mar 2024 18:33:21 GMT

Also
I can log in fine to my EE account (that I made to use the EE TV app prior)
Just that now when I press on purchases I get the error and the “you don’t have a subscription to EETV” or something similar

Re: Ex BT TV customer EE TV AJ910

Terry3333 — Mon, 25 Mar 2024 18:35:36 GMT

Okay

so now when I click it all works fine and my purchases are there to watch

confused but happy

thanks