https://community.bt.com/t5/EE-TV-YouView/Re-EETV/m-p/2358449#M77977 <P>I'm still waiting for my new EE equipment having switched from BT to EE 4 weeks ago. 11 phone calls, just over 5 hours on the phone, spoken to 13 different people in about 5 different departments but no solution. Not only that, but BT is still charging me for the services I cancelled in February. " We'll get back to you on Saturday with an update" (it's Tuesday today) is the best they can say.</P> Tue, 26 Mar 2024 23:23:13 GMT Vin_Lev 2024-03-26T23:23:13Z https://community.bt.com/t5/EE-TV-YouView/Re-EETV/m-p/2358449#M77977 <P>I'm still waiting for my new EE equipment having switched from BT to EE 4 weeks ago. 11 phone calls, just over 5 hours on the phone, spoken to 13 different people in about 5 different departments but no solution. Not only that, but BT is still charging me for the services I cancelled in February. " We'll get back to you on Saturday with an update" (it's Tuesday today) is the best they can say.</P> Tue, 26 Mar 2024 23:23:13 GMT https://community.bt.com/t5/EE-TV-YouView/Re-EETV/m-p/2358449#M77977 Vin_Lev 2024-03-26T23:23:13Z https://community.bt.com/t5/EE-TV-YouView/Re-EETV/m-p/2358460#M77978 <P>Having joined the EE community seeing as I will end up a customer there eventually, I have seen plenty of threads which are a variation of this, although it did appear things were actually improving if moving from BT.</P><P>Hope you get it sorted soon.</P><P>Personally, unless I am proactively offered a stunning deal I can’t refuse, I won’t be moving anywhere until nearer the end of my current contract in around 12 months time.</P><P>I quite fancy a Smart Hub Plus, but the chatter over there suggests a number of bugs with that and the EE app need squishing first.</P> Wed, 27 Mar 2024 07:33:27 GMT https://community.bt.com/t5/EE-TV-YouView/Re-EETV/m-p/2358460#M77978 Anonymous 2024-03-27T07:33:27Z