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Britbox

Rolothedog — Thu, 04 Apr 2024 17:54:41 GMT

Why am I going to be charged for britbox on the 11th April when I’ve had an email saying I’m not getting it anymore?

Re: Britbox

NeilO — Thu, 04 Apr 2024 19:46:16 GMT

Hi @Rolothedog can you elaborate? Is this a direct debit payment for a bill produced in the last couple of days? Package fees are always charged in advance so if a service is stopped part way through that rental period a refund is credited to the following bill.

Thanks

Neil

Re: Britbox

Rolothedog — Fri, 05 Apr 2024 07:56:47 GMT

The bill was received 3 days ago and will be taken from the account on the 11th April. Thanks

Re: Britbox

NeilO — Fri, 05 Apr 2024 10:29:15 GMT

@Rolothedog If the service is due to be cancelled after the bill was produced you'll be automatically refunded the advanced charges on the following bill.

Re: Britbox

Rolothedog — Fri, 05 Apr 2024 11:12:47 GMT

Ok thanks for your help.

Re: Britbox

edbostan — Sun, 07 Apr 2024 10:41:58 GMT

Took me three attempts to cancel Britbox and got three refunds so I am disinclined to use add-ons

Re: Britbox

Rolothedog — Sun, 07 Apr 2024 11:32:56 GMT

It’s been discontinued now so no need to worry about that.