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Return fee but TV box sent back

terry821 — Thu, 11 Apr 2024 08:57:41 GMT

Morning

I’ve been charged a non return fee of £140 but I’ve sent the TV box back and have the receipt and tracking number.

I can’t seem to get through to anyone this morning. Could a moderator please look into this for me please?

NeilO — Thu, 11 Apr 2024 11:01:38 GMT

Hi @terry821 have you tried the live chat billing team? You can message them from this link.

Neil

terry821 — Thu, 11 Apr 2024 14:44:30 GMT

That worked a treat! Couldn’t find live chat at all earlier.

NeilO — Thu, 11 Apr 2024 15:34:25 GMT

@terry821 That's great, I'm glad you got sorted.

Neil