This topic

Recording Failed (Scheduling Error)

naylor2006 — Wed, 10 Apr 2024 18:58:52 GMT

Generally the BTEE TV Box Pro has been great and never failed me. Every now and then I record football games on Sky and TNT when I can’t see them live. It’s never failed.

I was unable to watch the United vs Liverpool game live at the weekend so I recorded it but upon sitting down excited after managing to avoid any score update the recording had failed. No real error, just said ‘Scheduling Error’. Gutted.

It was being recorded from Sky Sports Main Event and the scheduled recording still said 1430-1730 which is correct but it just failed to record. It was the only thing being recorded at that time and no one was using the box.

I hope it’s a one off, I have a young daughter and can’t always catch games live when life gets in the way and I rely on the recordings a lot.

Anyone know why this happened for this recording? None of my others failed.

Re: Recording Failed (Scheduling Error)

David_H — Thu, 11 Apr 2024 14:36:26 GMT

Hi @naylor2006 thanks for reporting this.

I had a quick check and oddly we have no event data between 06:30 and 20:01 which I guess is when you woke the TV Box up and settled down to watch the game? It looks like the box was either switched off or wasn't able to see the broadband connection and hence didn't make the recording as you expected. Hopefully you were still able to watch it on one of the catch up programmes. Feel free to drop me a line if you are still seeing issues on any other services though.

thanks

David

Re: Recording Failed (Scheduling Error)

naylor2006 — Thu, 11 Apr 2024 14:41:46 GMT

Hi David.

I managed to download it actually from somewhere in the end, which was a relief as there was no other way to watch it via NOW or catch up....

My broadband was up during the entire period, I use that thinkbroadband monitor and there were no drops or dips in connection. And it definitely wasnt on around 630 either, was there some black out on my box or something was there?

Re: Recording Failed (Scheduling Error)

David_H — Thu, 11 Apr 2024 14:58:44 GMT

Hi that's interesting. Can I check if you are using a Smart Hub 2 on the line or another VDSL router?

Your box is in Always On mode, so while around 06:30 was in standby it did wake to run a software and app check - those timer events shouldn't wake the TV via HDMI though.

Doesn't seem that IP address changed either so the BB didn't drop (looks like a FTTP line?) but the lack of any log data at suggests a failure to see any end point connection which suggests a connectivity issue somewhere even if the BB didn't drop.

We have seen regular box events since with no obvious gaps so it look like some transient issue but please do keep an eye on things and let me know if you see anything untoward.

Regards

David

Re: Recording Failed (Scheduling Error)

naylor2006 — Thu, 11 Apr 2024 15:08:38 GMT

I dont use the Hub2, I use my own Ubiquity gear utilising an IGMP proxy, I dont expect you to troubleshoot that. But yeah its FTTP 900/110 from the ONT into my own gear.

Having said that though its been bang on for weeks, all my recordings have worked on various channels, including the mammoth FA Cup game between United and Liverpool, it even recorded all the extra time etc....

Yeah I set the box for always on mode, the TV wasnt used at all that day until I sat down to watch my recording of the game...well the lack of. If I had to put money on it maybe the box went into some sort of failed state until I powered it on in the evening.

Re: Recording Failed (Scheduling Error)

Brucemeister5 — Thu, 11 Apr 2024 15:08:36 GMT

I have a series link recording set up for Game of the Day on Sky Sports Premier League which failed last Saturday evening. It’s not repeated or available on catch up which is the reason I have it on series link.

Re: Recording Failed (Scheduling Error)

naylor2006 — Thu, 11 Apr 2024 15:09:57 GMT

There must have been a generalised issue then surely with NOW channels, or maybe the sports NOW channels?

Re: Recording Failed (Scheduling Error)

Pip601967 — Thu, 11 Apr 2024 15:25:48 GMT

Hi i have been getting Scheduling errors a lot for nearly two weeks now. Its mainly on internet channels but i have also had it on ITV too. BT put it down to recording too many programmes at once but it has also happened on a single recording too and also on Sky Witness too with one program at 9pm and the next on the same channel at 10pm. My Pro box is connected by ethernet cable to my BT Smart Hub 2 and freeview channels through an aerial.

Re: Recording Failed (Scheduling Error)

naylor2006 — Thu, 11 Apr 2024 15:27:50 GMT

My box is in purely internet mode only....I cant say I record a ton but definitely everything has worked so far from BBC, ITV, NowSports and TNT Sports, this SS Main Event game was the first failed one I got.

Re: Recording Failed (Scheduling Error)

David_H — Thu, 11 Apr 2024 16:15:28 GMT

Hi, I've had a look at our data for Sunday across all the Now Sport channels but saw no generalised issues and the programme crid data shows expected peak viewing during game time.

Given the lack of any reported data from the box during the day time viewing hours, I can only assume some localised problem but am still checking any geo-specific network incidents, although that being the case we would have expected to see alarms from IPC6023 rates increase which didn't flag. Sorry not to have a better answer at the moment but let's keep an eye on upcoming events and check we don't have any recurrence.

Regards

David

Re: Recording Failed (Scheduling Error)

David_H — Thu, 11 Apr 2024 16:28:30 GMT

hi @pip601967 thanks for adding your insight. If you want to drop me a line with any recent examples I'll see if I can check. I'm afraid I can't condone the suggestion of "recording too many programmes at once" though - Internet and DTT modes (as in your case) have inbuilt conflict resolution to prevent over booking and ask which you want to keep, seems an advisor may have been trying to be a bit too "helpful" - sorry about that.

The EPG schedule and recording of both programme and series events depend on both the source broadcast schedule and any other enrichment (e.g. pack shots and other programme descriptions) that are added by relevant 3rd parties - that's usually a seamless operation but issues can occur and where our systems (or helpful reports here) highlight that, we do try and chase these through to minimise any impact on upcoming transmissions.

cheers

David

Re: Recording Failed (Scheduling Error)

naylor2006 — Thu, 11 Apr 2024 20:51:33 GMT

Hopefully just a one off.

The Apprentice has recorded fine tonight whilst I’m watching Liverpool get done 🙂

I’ve set a recording schedule for the Newcastle midday game on TNT Sport Ultimate and also the United game at 1730 which is on Now, I’ll see how it pans out.

Thanks for looking into it.

Re: Recording Failed (Scheduling Error)

Brucemeister5 — Fri, 12 Apr 2024 09:54:23 GMT

Our broadband went down just before 10 last night as I was watching the final moments of added time in the Villa game. We went into back up on the hybrid in the meantime. This meant that we were not able to watch a recording from one of the NOW channels and had to watch on catch up instead. I prefer to record as I find the live channels have better PQ than the NOW app. Fortunately the broadband was back up again in time to record the Europa League highlights show and it appears to have recorded it all with no problems.

Re: Recording Failed (Scheduling Error)

David_H — Fri, 12 Apr 2024 10:44:01 GMT

Glad to hear your issue was temporary. Unfortunately the hybrid SIM connection doesn't allow routing of multicast traffic for the EPG channels, although streaming apps like Now and other players would still work in that "fall back" mode. Thanks for letting us know!

Re: Recording Failed (Scheduling Error)

Midnight_Voice — Fri, 12 Apr 2024 11:41:28 GMT

@David_H

While the scheduler will prevent you setting three recordings which overlap a given moment in time (T4000), you can still get an overlap if a programme runs over.

e.g. BBC 1 set for 21:00-22:00, BBC 2 set for 22:00-23:00, itv also set for 22:00-23:00, and then BBC 1 runs over.

So the algorithm has to decide which channel loses out, and can’t rely on the user being there to ask.

I’m not suggesting that anything like that happened in this case, but in such a corner case “recording too many programmes at once” becomes more than just a theoretical possibility.

Re: Recording Failed (Scheduling Error)

David_H — Fri, 12 Apr 2024 15:08:05 GMT

Thanks @Midnight_Voice , that is quite right and indeed a possibility though more often seen via programme boundary shift during active recording rather than when recordings are being booked.

As you're doubtless aware, the number of concurrent DTT recordings that can be made by is limited by tuner availability, so where there is a scheduled change that introduces a conflict exceeding the remaining tuner count, the algorithm has to decide which is the "lower" priority to delete.

Re: Recording Failed (Scheduling Error)

gomezz — Fri, 12 Apr 2024 21:18:08 GMT

Why delete it? Why not postpone the start of recording the new programme which is what other PVRs do in my experience. Ok, you still miss the start but that is much the lesser evil than missing the end of a programme whether it be a murder drama denouement or a penalty shoot-out.

Re: Recording Failed (Scheduling Error)

naylor2006 — Fri, 12 Apr 2024 21:26:00 GMT

So I have some interesting info.

It could be related to the EE App but I’ve not throughly tested it yet.

Remember I said I scheduled the 1230 TNT game and the 1730 Sky Sports recording…well I did this from the EE app, upon checking the actual box today the 1730 Sky Sports entry said ‘Scheduling Error’, but it’s not even happened yet. So I deleted it and located the same content on the box planner and selected to record it, it added to my schedule without the error.

So I think if I had added this United Liverpool game from the box itself and not my phone it would have been fine, also I assume the error was always there even before the recording happened (failed) like it was with tomorrows.

This only happens for Sky Sports though and I’ve only tested main event, when I schedule a recording from my phone and error is there against it.

I’m sure there’s more testing I could do but that at least so far seems the issue.

Heres a screenshot.

Mental really, the schedule time is correct and it’s not even happened yet but still has an error.

Re: Recording Failed (Scheduling Error)

Brucemeister5 — Sat, 13 Apr 2024 06:46:31 GMT

I’ve just set up the Bournemouth v Man Utd match on SSME to record from the EETV app on my phone and it’s showing up on the schedule on the EETV box to record. I also have Game of the day to record on SSPL( this failed to record last week) which is on series link and was set up on the EETV box. I’m using the iOS version of the EETV app. I’ll keep checking to see if anything changes before the recordings are due.

Re: Recording Failed (Scheduling Error)

naylor2006 — Sat, 13 Apr 2024 06:59:47 GMT

Sometimes when using the app I’m setting up one time recordings well in advance, the maximum 7 days usually when I realise I can’t watch game live due to plans the following week.

I need to test out this scenario a bit more as it might have been fine to just make set the recording from my phone last night as well as the box, but I only set it via the former after removing the failed one. Having said that as you can see from the image the TNT schedule is there fine which I set from my phone at exactly the same time as I did the Sky one.