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EE tv sky sports

Rahim — Tue, 16 Apr 2024 18:05:13 GMT

My ee tv every channel is working expect for the sky sports channels which I purchased with big sports package and I been try contact with bt/ee but they can't seem to figure out the problem and the channels on now tv app for sky sports work on the app but sky sports channels don't work on the ee tv box it been over a week and bt and ee can't figure out the problem can you please tell me a fix

Re: EE tv sky sports

naylor2006 — Wed, 17 Apr 2024 07:32:47 GMT

Do you get any error message when you try to watch the Sky Sports channels?

Im assuming TNT Sports works based on what you said.

Re: EE tv sky sports

Rahim — Wed, 17 Apr 2024 13:47:01 GMT

Tnt sports works and I do not get a error just says calls advisors and give call on this number a give unique code to get started done this already on phone call but bt/ee can't still figure out the problem try everything but nothing working please fix

Re: EE tv sky sports

naylor2006 — Wed, 17 Apr 2024 14:10:47 GMT

Oh okay, sorry in which case I dont know, sounds like a billing thing perhaps.

Re: EE tv sky sports

Anonymous — Wed, 17 Apr 2024 14:19:57 GMT

Does sound like an activation issue.

@DarrenDev?

Re: EE tv sky sports

DarrenDev — Wed, 17 Apr 2024 14:22:23 GMT

Send me a DM on here, or an email at tv.apps@ee.co.uk with your account number - you're not logged into these forums with an email address that is associated with your account, so I'm unable to find you

Re: EE tv sky sports

Rahim — Wed, 17 Apr 2024 14:30:31 GMT

I sent a email to the one you gave me with my account number

Re: EE tv sky sports

DarrenDev — Wed, 17 Apr 2024 16:24:10 GMT

Unfortunately this one is a complex issue that I cannot resolve - your box is failing to authenticate with an EE back end system that I don't have access to. It's with our TMC - they're the experts, and I'm confident they'll sort it, however they do have a backlog so it could take a few days.

Re: EE tv sky sports

elocnai — Mon, 02 Jun 2025 20:42:35 GMT

Hi. Did this get sorted and if so how was it done, as I'm having the same issue with my new box?