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TV guide issue on the EE TV app on mobile and Apple TV devices

NickBS — Thu, 18 Apr 2024 10:41:14 GMT

There has been an issue this morning where the TV guide on the EE TV app has been showing errors.

This was fixed pretty swiftly, but if you are still seeing errors, you'll need to exit and restart the app on your device.

Thanks,

Nick

Re: TV guide issue on the EE TV app on mobile and Apple TV devices

Anonymous — Thu, 18 Apr 2024 11:22:54 GMT

@NickBS

While you're here, there appears to be a bug in the Android app (6.1.1).

If I filter the EPG by any of the category options, say HD. the filter is correctly applied. But if the screen is then rotated into landscape mode, the filter says it's applied but the EPG reverts to displaying all content. Selecting any other filter while in landscape mode has no effect on the displayed content & it remains showing all. Rotating the screen back to portrait also still shows all content.

However if the screen is rotated before a filter is applied, then the content is correctly filtered.

This bug doesn't seem to exist on the iOS app.

Re: TV guide issue on the EE TV app on mobile and Apple TV devices

NickBS — Thu, 18 Apr 2024 12:27:08 GMT

Thanks @Anonymous - i'll pass onto the TV product team.

Re: TV guide issue on the EE TV app on mobile and Apple TV devices

DarrenDev — Thu, 18 Apr 2024 12:58:15 GMT

Thanks @Anonymous - I'll make sure that's fixed for 6.1.2

Re: TV guide issue on the EE TV app on mobile and Apple TV devices

Anonymous — Wed, 12 Jun 2024 17:43:44 GMT

Thanks @DarrenDev. 👍

Re: TV guide issue on the EE TV app on mobile and Apple TV devices

zulu17 — Wed, 12 Jun 2024 18:50:37 GMT

Interesting update info showing in the "whats new" section for this new app version .

Re: TV guide issue on the EE TV app on mobile and Apple TV devices

Anonymous — Mon, 16 Sep 2024 12:33:05 GMT

@DarrenDev

Another Android bug for your To Do list please.

If you select a date other than today in portrait orientation, all is well. But when the screen is rotated to landscape, the EPG reverts to today but still indicates the date selected.

Re: TV guide issue on the EE TV app on mobile and Apple TV devices

DarrenDev — Mon, 16 Sep 2024 13:02:07 GMT

Thanks @Anonymous - I've raised it, and will fix it as soon as possible.

Re: TV guide issue on the EE TV app on mobile and Apple TV devices

Anonymous — Thu, 31 Oct 2024 07:37:35 GMT

@DarrenDev

Confirmed fixed in 6.1.6.

Thanks for that & all you've given to the forum over the years. Best wishes for the next chapter. 👍