This topic

EE update issue

davef2 — Mon, 22 Apr 2024 12:14:14 GMT

Following an EE software update this morning, my BT box does not show and programme content, tv guide show programme list but selecting anything results in blank screen.

loading any app from the menu results in a loading screen,then have to restart the box

My tv box is model RTIW387

any thoughts appreciated

thanks

Re: EE update issue

zulu17 — Mon, 22 Apr 2024 23:07:29 GMT

Hi @davef2

I believe that is the TV Box Pro,

If none of the restarts/poweroff/poweron devices cures the issue then you have the choice of contacting BT (or EE if your contract is with them) or attempting a reset of the box yourself

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

there are reset options to preserve recordings.

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Re: EE update issue

davef2 — Tue, 23 Apr 2024 11:35:19 GMT

thanks zulu17

I managed eventually to reset and get ee to update again. following a correct restart everything is now working.

Re: EE update issue

Weerab1983 — Tue, 23 Apr 2024 12:43:59 GMT

Any idea what the update was for?

I am down as tester and I haven't had it yet.

I wish they would give a one liner on what these are for.