This topic

you view connection

Newshed — Tue, 30 Apr 2024 14:46:32 GMT

Following a house move and only just getting BT Broadband I have only just reconnected my BT You view box. It is telling me I have no EE/TV account. Why do I need this in order to run the You view box I have never needed to pay before. Is this just a scam.

Re: you view connection

Anonymous — Tue, 30 Apr 2024 15:37:05 GMT

What box & what are you trying to view? Is it an old T1000?

Re: you view connection

Newshed — Tue, 30 Apr 2024 19:01:00 GMT

As far as I can see it is T2110 year 2017

Re: you view connection

zulu17 — Tue, 30 Apr 2024 20:15:21 GMT

Hi @Newshed if you connect a retail youview box to a BT or EE broadband line YouView will provide your box with an EETV branded home screen and a EPG (guide) that includes the EETV subscription channel listings . Their logic is I believe that YouView provide you wth the range of content that would be available if you take out subscriptions. If you inadvertantly access one of those channels or the EE player it would tell you that you don't have a subscription. The option to hide channels from the guide (EPG) exists.

Watching/recording your freeview channels should be as before and accessing any of the free players (eg iPlayer/ITVX etc) shoul be as before and if you have a subscription the relevent players availabvle on that box should function as before.

Re: you view connection

Newshed — Tue, 30 Apr 2024 21:28:03 GMT

Thanks but not being tech minded I don't really understand what you are saying for me to do. Are you saying that BT and EE are scamming people into taking out a subscription service where before you didn't need one.

Re: you view connection

zulu17 — Wed, 01 May 2024 09:24:05 GMT

The approach that Youview have is to offer the full range of its partners services on your box. If the box is connected to a BT or EE broadband Youview shows you the services from EETV that would be available (if you opted for a subscription). If the box was connected to a different broadband supplier then Youview realises that and does not provide the EETV channels in the guide and the EETV logoed home page.

Re: you view connection

iniltous — Wed, 01 May 2024 09:37:16 GMT

It’s not clear what your problem is , if you want to use your BTTV box as a free to air receiver, so only want to use it for BBC, ITV , Channel 4/5 etc , are you saying it doesn’t allow you access to these , or as stated are you trying to access paid for content when you don’t pay for it ?

Having BT Broadband doesn’t provide access to paid for content, you need the appropriate subscription, but access to the regular ‘Freeview’ services should be available, perhaps you can give a better description of the issue you have

Re: you view connection

zulu17 — Wed, 01 May 2024 10:11:11 GMT

If it helps you can hide the subscription channels from the guide.

https://support.youview.com/youview-box/channels/hide-unhide-channels/

Re: you view connection

Newshed — Wed, 01 May 2024 10:27:17 GMT

Yes all I want is to view and record freeview and normal channels. I don't have and don't want subscription channels. But all I get coming up is that need an EETV account to log in.

Re: you view connection

zulu17 — Wed, 01 May 2024 12:28:58 GMT

If you press guide on your remote which channel do you see listed first and if it is not BBC 1 what happens if you press 1 and OK.
if you have moved location since last using your Youview box you may need to retune your box if you are in a different transmitter area. I assume you have a working Freeview aerial in your new home ,

Re: you view connection

Newshed — Wed, 01 May 2024 22:49:14 GMT

Can watch all the channels until I connect the You View. then it say EE account needed. Would it solve the problem if I changed the box to a different make?

Re: you view connection

iniltous — Thu, 02 May 2024 07:21:36 GMT

So are you saying your TV can receive Freeview directly from the aerial ( so proving the aerial OK ) but your BTTV box won’t progress past a setup screen asking for your EE account number ?

There doesn’t seem to be any restrictions applied by BT/EE in using this old equipment to watch and record Freeview, ( there are other restrictions but not that ) but it’s a relatively old box and may well have just failed , and it won’t progress past this boot up stage , your house move is simply a coincidence and this issue may well have appeared at your old address .

You obviously can buy a Freeview+ set top box , in some respects you presumably have had use of a box originally supplied to a BT customer for free , for quite some time , that box could have been disabled as soon as the BT subscription that supplied it was cancelled, the fact that these ‘ex’ BT customer boxes continue work at all ( without a subscription ) seems overly generous to me , and any BTTV box supplied on the same basis after 2019 needs to be returned once the subscription ends .

Personally, if in this situation , rather than thinking I’ve been ripped off , I would be thinking how fortunate I have been in using this box effectively for free until now

Re: you view connection

zulu17 — Thu, 02 May 2024 20:19:24 GMT

First a comment about the box which is described as T2110

the DTR2110 is the retail version of that generation BT badged box.

(DTR2100 was the BT box supplied with BTTV packages , DTR2120 was the box supplied with PlusNet packages).

Next back to the issue - you have confirmed that your TV has a working aerial connection

It would help if you confirm what happens (when using the Youview box) to access Freeview - i presume your Youview box is connected to the TV by an HDMI cable and that your Youview Box has an aerial connected to it.

If you press guide on your Youview remote which channel do you see listed first and if it is not BBC 1 what happens if you press 1 and OK.
if you have moved location since last using your Youview box you may need to retune your box if you are in a different transmitter area. I assume you have a working Freeview aerial in your new home ,