https://community.bt.com/t5/EE-TV-YouView/Now-TV-Account-doesn-t-recognise-me/m-p/2381154#M78831 <P>Similar to magicb82 who posted on 28/4/2024, after 1 year of a 2 year BT contract Now TV wants me to sign in to access the app but when I try it says there is no account with my email address or password.<BR />Help, please<BR /><BR /></P> Wed, 01 May 2024 13:05:58 GMT Julie56 2024-05-01T13:05:58Z https://community.bt.com/t5/EE-TV-YouView/Now-TV-Account-doesn-t-recognise-me/m-p/2381154#M78831 <P>Similar to magicb82 who posted on 28/4/2024, after 1 year of a 2 year BT contract Now TV wants me to sign in to access the app but when I try it says there is no account with my email address or password.<BR />Help, please<BR /><BR /></P> Wed, 01 May 2024 13:05:58 GMT https://community.bt.com/t5/EE-TV-YouView/Now-TV-Account-doesn-t-recognise-me/m-p/2381154#M78831 Julie56 2024-05-01T13:05:58Z https://community.bt.com/t5/EE-TV-YouView/Now-TV-Account-doesn-t-recognise-me/m-p/2381174#M78832 <P>Hi Julie, thanks for letting us know.</P> <P>There was an issue with the app that has been fixed by Now in the last day, but that would not have invalidated your existing account information.&nbsp;I'll drop you a direct message to get some more information and see how we can help you that sorted.</P> <P>Thanks</P> <P>David</P> <P>&nbsp;</P> Wed, 01 May 2024 14:17:19 GMT https://community.bt.com/t5/EE-TV-YouView/Now-TV-Account-doesn-t-recognise-me/m-p/2381174#M78832 David_H 2024-05-01T14:17:19Z