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UKTV player on Youview box not working since Monday

gomezz — Wed, 15 May 2024 21:44:20 GMT

Working fine on Monday. Causing my Youview DTR4000 box to hang yesterday needing a reboot. Reporting a video unplayable error today.

Other players on the Youview box work fine: iPlayer, All4, ITVX, NowTV, EETV.

UKTV app working fine on my Chromecast dongle and on my phone.

Any suggestions as to what is happening?

Re: UKTV player on Youview box not working since Monday

Weerab1983 — Thu, 16 May 2024 08:41:33 GMT

This is working OK on my EE TV Pro but it has been reported as an issue on the EE forums as well.

Hopefully it will be fixed soon for those that are having issues.

Re: UKTV player on Youview box not working since Monday

gomezz — Thu, 16 May 2024 19:56:27 GMT

Tried again this evening and now seems to be working OK again. I am guessing there was some communication breakdown between the UKTV content servers and the BT/EE TV delivery chain and someone has now given the guilty bit of kit the booting it needed.