This topic

Youview box

ClarkeJamesA — Wed, 06 Mar 2024 12:58:56 GMT

My Youview box is not powering up. There are no lights ( red, blue or otherwise) and no obvious supply problem.

Has anyone had this problem? What is the solution?

If not is it it fried and all my recordings with it?

Re: Resetting Youview Box Pro

ClarkeJamesA — Wed, 06 Mar 2024 12:46:36 GMT

I cannot see the information on how to reset the box without losing recordings.

My box is showing no light so not sure if it is goosed or just not starting up.

Re: Youview box

Les-Gibson — Wed, 06 Mar 2024 13:10:38 GMT

Listen to it very carefully in a quiet room from power up, if you can hear a repeated 'ticking' like noise or a repeated whir then the boot sector of the hard drive has failed and, unless you have good technical skills, you will have lost your recordings.

Re: Resetting Youview Box Pro

NeilO — Wed, 06 Mar 2024 14:44:55 GMT

@ClarkeJamesA Thanks for posting, resetting through the menu on the box will delete the recordings however by using the buttons on the box you should be able to keep your recordings

Switch power off by removing the power cable
Press and hold the reset button on the right-hand side of the box
Plug the power cable back in whilst still holding the reset button – continue to hold the reset button down, do not release it yet
Within three seconds press and hold the power button on the front of the box and hold both buttons
Release both buttons a few seconds after the BT logo appears on the TV screen

Thanks

Neil

Re: Resetting Youview Box Pro

ClarkeJamesA — Wed, 06 Mar 2024 16:39:57 GMT

My model is quite old. Model number is DTR-2100

In the last 2 months I have twice found the box in red light mode. It would not start from the control so I had to manually power off using switch at the back. Today it would not restart - no noises just no lights.

It has now powered up after I got it out of the bin!

How can I perform a maintenance scan or troubleshoot as I think this is an intermittent fault?

Rgds

James

Re: Resetting Youview Box Pro

zulu17 — Wed, 06 Mar 2024 18:54:24 GMT

Hi @ClarkeJamesA

see

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-

Select the relevent box -image and the instructions for that box are displayed ..

Switch the box off and then back on again. A red light should appear on the front panel.
Press and hold the down arrow button on top of your box for five seconds until you see 'Enter Maintenance Mode Y/N' at the bottom of the screen. When you see this, press the standby/power button.
After a few seconds you'll see the 'Maintenance Mode' menu. Choose and select Factory reset, keep recordings using the arrow buttons. This option will allow you to keep your recordings, scheduled recordings and any personal settings you've made to favourites and playlists.

Re: Resetting Youview Box Pro

Gothchick — Tue, 02 Apr 2024 08:18:27 GMT

This did’t work for me, I selected this option this morning and it erased all my recordings I am 😡

Re: Youview box

Tonbridge37 — Fri, 24 May 2024 21:38:45 GMT

We had the same problem. Not sure if it wasn't the transformer but had no way of checking. Contacted BT who sent me a new box plus bag with prepaid label to return old box and transformer. Used box new one came in to send old one back. Obviously lost all recordings.

Re: Youview box

Midnight_Voice — Sat, 25 May 2024 07:05:38 GMT

@Tonbridge37

You could have tried the old box with the power adaptor from the new box BT sent you 😢

Re: Youview box

Tonbridge37 — Sat, 25 May 2024 07:33:17 GMT

Maybe, but decided new box with no problems too tempting. Other one had driven me mad.

Re: Youview box

Midnight_Voice — Sat, 25 May 2024 07:45:02 GMT

@Tonbridge37

Yes, very wise. But the elephant in the YouView room is that the copy protection turns round and bites you when the box fails, and all your past recordings are gone without the option, something you mentioned.

That power supply might just have let you watch them…. Unlikely, though.